General Manager
Arshiya International Ltd
Total years of experience :35 years, 2 Months
•Identify & Qualify potential customers, analyse their supply chain & logistics requirements for India, offer them value added solutions for Free Trade Warehousing Zone platform
•Responsible for Dubai, UAE P/L & Business Development & Sales for Middle east region
• Setup of branch location with direct reporting to President Procargo USA
• Refocused operation and development activities to align resources to increase freight & project forwarding market share
• Developed and led the execution of project services and customer consolidation that resulted in increase of revenue to Aed 24 million pa (in 20 months)
• Key products development to service O&G / Project services eg Lamprell & NPS Energy
• Actively increased & extended freight agents network worldwide with special emphasis on Middle East region.
• Negotiated project related RFQ / Contracts for key customers
• 3PL & 4PL Supply Chain Management; initiate start up for logistics biz vertical for UAE, GCC & Middle East region to improve process efficiency & productivity
•Manage systems, processes for delivering Quality service
•Proven P/L ability in Cost Management leading to significant cost reduction and improved net earnings
•Proven skills in managing customer support operations in eCommerce Industry
•Service Operations Management; planning and implementation of major expansion project across countries
• Led Business Development & Sales for UAE - responsible to regroup sales team to focus on increased sales penetration
• Took ownership for implementation CRM & Visibility / Tracking tool across UAE for improved data quality across the system
• Dec 2008 tool on National Key Account Manager UAE to further develop key global accounts with Middle East regional setup to offer localized services & align them into regional & global network.
• Participated global SCDP Top customer alignment program to cross sell and increase business, secured major local & global accounts
• Jointly implemented 3PL/4PL Biz Vertical Strategic Consulting, including business plan & sales strategy development
• Worked as leader & member of project delivery teams for clients
• Business development activities including scoping, development of value proposition for clients & presentations to potential clients
• Key clients: Dubai Duty Free, BASF, Crescent Petroleum, Nutricia (Danone), Virgin Mena, Streit Armored Cars, MMI, African & Eastern, Harman Kardon, Schneider, Osram, Philips, Omron, Addidas, Sun & Sand Sports.
• Was accountable for developing business within UAE and delivering budgeted revenues / profits
• Joined as Operation Manager Shipping, with full P&L responsibilities and involved handling & husbandry services to ships in UAE Ports, liaising with port & Government authorities to ensure fast turn-around of vessels.
• Responsible for initiating Jebel Ali LCL consol hub for APL Logistics to on forward for Middle East & Sub continent destinations this increased revenues by Aed 4 million pa
• Developed Sea freight Consol export Gulf & Sub continent
• Sep 2002 took additional management responsibility to integrate Customer Service team along with operations to further increase service level
• Mar 2004 transitioned into business development / sales to develop new business relationships with overseas agents and customers managed to achieve 62% increase in revenues
• Instrumental in successful implementation of Goldmine CRM software for Sales and Customer service teams within a period of 3 months
• Responsible for setup of new Dubai cargo village office in 1997
• Took additional P&L responsibility of the Warehouse, Transport & Distribution departments. Developed Sea Air product and increased client base which resulted in growth of export volumes by 60% over two-year period
• Responsible for the 20 months contract from FedEx for the distribution of Compaq Computers in UAE, Bahrain & Oman for the Y2K program, successfully managed to implement & accomplish the project with 100% on time deliveries & zero claims.
• Took additional responsibility of the Cargo Services Dept, dealing with ship agency & handling services for general & break-bulk cargo ships for Lloyd Triestino, Italian Liner Agency and Toko Lines, Japan.
Promoted GSA principal airlines cargo products amongst agents and direct customers.
- Based in Bombay had to cover most cities to seek & offer specialised products to garment manufacturers for transport by air & sea
- Promoted specilaised concepts like GOH (Garment On Hangers), LCL consolidations to key customers
- Started as a Trianee and learned the ropes through On Job Training and gained experience to effectively sell all freight related products to customers.
- Was promoted to Sales executive in 6 months
- Was promoted to senior Sales executive in 18 months
- Sold air & sea freight products to varied range of customers within the state of Maharashtra, India
