Data Analyst
PFIZER
Total years of experience :10 years, 4 Months
Work on pharmacist’s database entries and analysis, compute their sales achievements.
•Work on different applications related to digital marketing, data cleansing and consolidation.
Responded to customer calls, applied 1st level of support and raised their IT issues by creating Requests under the concerned IT department using eTouch application.
•Acted as "People Champ" representing my team in
Led a team of 8 members to support Saudi airlines’ end users within “TAMKEEN” IT Infrastructures project.
•Communicated business insights to management to decide on possible future process improvements.
•Ensured project teams attaining 99% of SLA norms as shown in the performance reports to maintain service quality and to certify the top performer agent.
•Communicated dis-satisfied end users to find alternative solutions suits to their issues, and mailed appreciate satisfied users.
•Took initiatives to resolve end users problems proactively by modifying the errors in end users’ database profiles to guarantee users’ authentications and perfect data synchronization between the systems.
•Mentored team work spirits and took the initiative to resolve root causes for team performance issues.
•Contacted effectively with customer’ IT support teams on Major incidents to analyse root causes with quick action.
Marshalling Business Intelligence and Data Analytics on a real-time basis to make decisions, create value and develop a sustained competitive advantage is imperative. SMU MITB (Analytics) is Asia's first professional masters programme to meet this demand. Co-designed by leading global and regional sector firms from hospitality, tourism, supply chain, retail, healthcare, public sector and telecommunications, it promises a robust and systematic understanding across processes, operations, data, technology solutions and management supervision. It is aimed at professionals with a background in Computer Science, Information Systems, IT, Engineering or the Sciences.