FIROZ AHMED

Network Support Engineer at Wipro Limited - Saudi Arabia

• Saudi Arabia - Riyadh
• My current job since June 2013

Support Assistant at Information Technology

• United Arab Emirates
• My current job since June 2013

, King Khaled International Airport, Riyadh, Saudi Arabia System &
Network Support Tech.
Key Result Areas:
• Can provide L1 and L2 level support.
• Knowledge of Local Area Network technologies from a support perspective.
• Ability to read and interpret IT documents.
• Knowledge of Cisco network hardware and software.
• Downloading and Updating Different IOS
• Identifying the root cause of a problem.
• Hardware and software debugging.
• Reporting network failures and degradations to technical control centers.
• Performing the daily monitoring of the Networks health and status.
• Carrying out switch configurations.
• Configuring and Maintenance Different types of Switches.
• Installed, upgraded and maintenance of server hardware components
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and Maintenance of operating system
Skills/Abilities/Knowledge:
• Desktop Support of Win_98, Win_2000_03_08_12, Win XP, Vista, Win_7
• Good knowledge LAN, WAN & Wi-Fi Networking.
• Have good experience as Network

at Sodexo India Pvt. Ltd

• May 2010 to March 2013

(India) as a System & Network Support Tech.

at King Khaled International Airpor

• United Arab Emirates
• May 2006 to September 2009

at Almas Computer

• Saudi Arabia
• May 2006 to September 2009