Firoz Alam, Executive Butler

Firoz Alam

Executive Butler

Burj Al Arab Jumeirah

Location
India - Kolkata
Education
High school or equivalent, Arts
Experience
7 years, 3 Months

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Work Experience

Total years of experience :7 years, 3 Months

Executive Butler at Burj Al Arab Jumeirah
  • United Arab Emirates - Dubai
  • January 2013 to March 2020

Job Responsibilities: Butler Services Operation Taking care of entire VIP floor.
Telephone handling, taking prior reservation.
To dazzle &delight the guest with the highest quality of the hotel products is my principle operating belief, also to serve the guest by going away from the regular routine.
Catching the guest preferences planning their itenary, communicating to other department & far beyond that.
Checking arrivals as per profil.Packing and unpacking of giest laugage.
Responsible for taking details in reservation card while Check-in as well responsible for in room Check-out.
Responsible for room orientation & co-ordinating with all department enhance guest satisfaction to create an outstanding experience for our valuable clients.
Co-ordinate operations with club floor, concierge travel desk or
Any other associated department through the guest cycle.

Executive Butler at Burj Al Arab Jumeirah
  • United Arab Emirates - Dubai
  • January 2013 to March 2020

Education

High school or equivalent, Arts
  • at Hari Mohan
  • January 2002

Passed Class XII from Harimohan Ghosh Collage (WBHSE) 2002.

High school or equivalent, 10th standard
  • at Dhan kheti High school
  • January 1998

Passed Class X as 2nd Division

Specialties & Skills

Planning
Operation
Orientation
Guest Satisfaction
CLIENTS
TELEPHONE
OPERATIONS
SATISFACTION

Languages

Hindi
Beginner
English
Beginner

Training and Certifications

Advance Butler course (Training)
Training Institute:
British butler school
Date Attended:
April 2015
Duration:
60 hours

Hobbies

  • Reading