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Firoza Naheed, Call Center Agent

Firoza Naheed

Call Center Agent·Crispy Chicken

United Arab Emirates

Bachelor's degree, Applied And Health Sciences

Work experience

Total years of experience: 1 years, 5 months

Call Center Agent

December 2025 - February 2026

Crispy Chicken

Abu Dhabi, United Arab Emirates

December 2025 - February 2026

Handled inbound customer calls, took food orders, and accurately entered orders into the
company system.
Performed data entry tasks and prepared daily sales and order reports.
Maintained polite communication, ensured order accuracy, and supported smooth daily operations
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Hospitality and Tourism

Medical Laboratory Technician

September 2024 - October 2025

Habib Diagnostic Laboratories

Renala Khurd, Pakistan

September 2024 - October 2025

- Managed documentation, filing, and record-keeping.
- Performed data entry and prepared daily reports.
- Assisted HR with employee files and onboarding tasks.
- Handled office communication and coordinated with departments.
- Strengthened multitasking, teamwork, and organizational skills
Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Center

-

Crispy Chicken AUH,

United Arab Emirates

-

_Handled inbound customer calls, took food orders, and accurately entered orders into the
company system.
_Performed data entry tasks and prepared daily sales and order reports.
_Maintained polite communication, ensured order accuracy, and supported smooth daily
operations.
Job role:
Customer Service and Call Center

Education

University of Okara

August 2023

August 2023

Bachelor's degree, Applied And Health Sciences

Pakistan

GPA (point): 3.49 out of 4

GPA (point): 3.49 out of 4

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PROFESSIONAL IN HUMAN RESOURCES
Intermediate
PROFESSIONAL IN HUMAN RESOURCES
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert

Social profiles

Languages

English

Expert

Urdu

Native Speaker

Punjabi

Native Speaker

Arabic

Beginner

Hindi

Expert

Training and Certifications

Certifications
Excel Data Visualization
IELTS Academic – 6.5 Bands
Infection Disease Transmission Models
IELTS
British Council
Dec 2024

Hobbies and interests

Foreign Language Learning
Learning new skills