Fiza Arif Chaudhary

• Responsible of Managing Sales Coordinators Team in GCC Region.
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Responsible for Improving processes, forms and procedures to maximize team efficiency.
• Responds to and resolves employee relations issues expressed by team members.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Providing the team with a vision of the project objectives.
• Working with functional managers to obtain necessary resources to support the team’s requirements.
• Escalate issues which cannot be resolved by the team and provide guidance to the team based on management direction
• Ensuring Management gets Bi-weekly Sales Reports and other required details from the Region.
• Responsible of maintain long lasting relations with Distributors and Customers to ensure repeated sales and smooth processes.
• Physical presence on the field to visit the customers to take their feedback and address day to day concerns which results in strong business relations and improve communication.

• Responsible of Managing Sales Coordinators Team in the Region.
• Ensuring Management gets Bi-weekly Sales Reports from the Region.
• Responsible of maintain long lasting relations with Distributors and Customers to ensure repeated sales and smooth processes.
• Responsible for Improving processes, forms and procedures to maximize team efficiency.
• Responsible of making Quotations, Processing orders, Answering Queries on Stock and Prices for Middle East and Pakistan.
• Identifying administrative problems, analyzing data and identifying by providing solutions for higher management.
• Responsible of preparing Submittals for Sales and Technical Team.
• Actively visiting customers along with sales team to ensure Customer’s Satisfaction.
• Monitoring Customer Platform in coordination with Finance department and reporting Sales Managers and Managing Director.
• Successfully Developed Pakistan Region along with Customer Manager and Managing Director.

* As a senior sales coordinator, direct coordinate with customers and through proper dealing, ensures sales with customer satisfaction is my utmost aim.
* Being a coordinator I have to ensure all sales and service objectives are met to achieve monthly set target.
* Proactively responsible for business development activities within Middle East and Asia region.
* Try to maintain long lasting relations with our customers to ensure repeated sales is always my priority.
* Responsible for Improving processes, forms and procedures to maximize team efficiency
* Making business plans with our superiors to reach break-even as soon as possible, hence ensure company profitability and achieve targets.
* Providing sales forecast to management on monthly basis.
* Responsible for Tender submission, follow up with client and within the team.
* Assist in the administration of advertising, seminars, corporate website and market research.
* Coordinate and provide sales and marketing support to all sales personnel.
* Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

* Responsible for providing support to the sales team, ensuring all sales and service objectives are met.
* Providing customers with information on products and services both on the telephone and in personal.
* Successfully responding to customer complaints resulting in repeat business.
* Train new hires and helping manager and team leader build up existing representative’s skills.
* Working with key customers in developing a healthy business relation and the implementation of new systems.
* Assisting Manager in the development of new policies and procedures.
* Handled +50 daily inquiries from customers, manufacturers, and distributors.
* Sales orientated.
* Helping customers to register online and/or to process their orders.
* Giving customers information about company services and products.
* Building relationships with customers.
* Recording all queries and making notes on SAP.
* Handling difficult and aggressive customers in a professional manner.