Administrative Assistant
Nissan Middle East FZE
Total years of experience :20 years, 2 Months
Nissan Middle East is a major support office of Nissan Motor Co.Ltd in Japan. It is the largest representation amongst all Japanese manufacturers in the region with its operations covering over 20 countries.
• Assist the Managing Director and CFO with day-to-day work and office requirements. Provide professional administrative support to corporate back office and all sections of Nissan Middle East.
• Assists the Purchasing/ Events Manager in scheduling and coordination of meetings, appointments, catering service and corporate events both internal and external activities for NMEF.
• Maintains outlook calendar(s) in current and accurate status and coordinates meetings and conference calls as needed or anticipated.
• Ensures that the office is maintained in to a high professional standard of tidiness, cleanliness and hygiene that projects the image of Nissan Middles East at all times
• Handle relations with suppliers (Travel agencies, hotels, health clubs, etc.) ensures successful business partnerships and corporate agreement are maintained.
• Work with the Finance department to plan/monitor office related expenses/petty cash. Assists on data entry and file maintenance (new item set-ups, PO tracking comments, and more as needed)
• Supervise business trips arrangements with third-party travel consultant for Top Management, Directors and staff - Liaising with hotels and arranging payments with the Finance department.
• Leads Office Canteen Management by coordinating with the catering service provider and automation off all the activities of the canteen from closing contract to delivery of food and beverage items.
• Maintain records of staff office space, IT equipment, phones, company credit cards, health insurance activation (related to policies, schedule of benefits and claims) and office security access cards.
• Monitor, review and approve office supply acquisitions.
• Maintain a safe and secure working environment.
• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff.
• Manage internal staff relations and assist to promote staff initiatives and diversity throughout the organization.
- Support the Corporate Communications Director, Event Manager and the team in key corporate events, functions and communications engagement (i.e Media and stakeholders invites, flight and hotel bookings, press kits, scheduling engagements, managing media attendance etc.)
- Coordinating with the brand managers to consolidate their calendar of activities and synchronize across the group by collating and consolidating communication activity calendars from business units and sharing with department periodically.
•Manage agency relationships from the admin perspective of PR.
•Responsible in ownership of content recording and archiving management ensuring all latest communication collateral is clearly titled, index, labeled and saved on the shared folder system.
•Facilitate that all corporate communications administrative files and archived in collaboration with the department for easy reference and use.
•Assists in handling internal and external communication and staff announcement.
•Coordinate and collaborate with event agencies and suppliers for any requirement needed for internal and external activities
•Responsible in ownership of fleet management for vehicle test drive related to media exposure.
JUMEIRAH HOTELS and RESORTS (Dubai Holding Commercial Group)
Al Sufouh Road, P. O. Box 73137 United Arab Emirates
06 February, 2011 - Present
Currently employed as Front Desk/ Restaurant Reservations- Sales Agent in one of Dubai's luxury brand and top leading hotel. Responsible for taking restaurant reservations front desk in the outlets of Burj Al Arab, Madinat Jumeirah, Jumeirah Emirates Towers, Jumeirah Beach Hotel and other F&B outlets belonging to Jumeirah International, in a proper manner as per the JI policies and procedure.
• Provide information relating to food and beverage inquiries and booking calls in the reservation front desk, correspond to emails in a timely manner with full comprehensive knowledge of the Jumeirah restaurants and be a direct and continual source of information, help and assistance to all guests.
• Support Assistant managers and TL's to maintain report and tracking required in the business.
• Identifies and anticipate guest needs and requirements and follow all policies and procedures as stated in the F&B SOP manual. Ensures that all guest/s request taken at the Call Center are accurate and are delivered to the respective outlet and restaurant manager at once.
• Takes restaurant reservations for all outlets made via phone, email, fax or personal and uses Restaurant Reservations System (Epicure System) accordingly as per given procedure.
• Coordinates with hotel Guest Services, Concierge and Transportation Teams regarding arrangements for meetings and transfers of arriving guests in the restaurant.
• Ensures that the letters of authorizations/guarantee and booking orders required to cover restaurant bookings are on hand prior to the arrival of guests concerned; and ensures that proper and timely follow ups are made in case of amendments or cancellations or whenever necessary.
• Checks and update daily events sheet and change log from Conference and Events Administrator.
• Handles and promptly acts on client complaints to ensure optimum guest satisfaction. Informs the F&B management of the hotel of such complaints for notation in the Guest Profile.
• Update the department with the current and future restaurants status and the occupancy level of the hotel through the OPERA system. Distributes internal correspondence to the relevant departments and support department's KPI's (Key Performance Indicator)
• Periodically reviews and updates the Hotel's internal telephone directory of F&B management, and dispatches new listings accordingly.
PARIS GROUP INTERNATIONAL, LLC
P.O BOX 233605, Dubai, United Arab Emirates
16 September, 2007 - 02 December, 2010
Worked as Men's Wear Sales Assistant/ Team Leader in one of Dubai's top-of-the-line Men's Fashion brands which include Daniel Hechter, Balmain, Ted Lapidus, Versace, Cerutti and Pierre Cardin.
• Greet and assists clients in a professional, friendly and courteous manner with adherence to company's excellent customer service while offering professional advice on choice of fabric, color and fitting by demonstrating to the clients the specification of each product according to their needs specifically in relation to their skin complexion, figure, physique and the occasion.
• Dealt with customer service concerns and complaints personally and took corrective measures by escalating client's request, suggestions and comments to supervisor / manager for further action assuring the customer for best services at all times.
• Responsible in handling and motivating a team of three (3) staffs;and evaluates performance according to their work ethics, attendance and sales target and present the report directly to the supervisor/ area manager.
• Conducts coaching, administers all staff issues, product training and performance development plan to improve store productivity and sales.
• Forecasts business level and organized duty roster to meet the required manpower needed for the operations.
• Advises the manager on out of stock collections/ lines, slow sellers or price sensitivities.
• Responsible in storekeeping and implement stock control and maintains appropriate record as required by the management accordingly, arrange and maintain clear visual appeal of the showroom with compliance to the rule of merchandising set by the company ensuring that displays are attractive and appealing to clients in order to generate target product sales.
SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
25th floor Export Bank Plaza, Export Bank Drive
cor. Chino Roces Avenue, Makati City Philippines
11 November, 2005 - 09 September, 2007
Worked as Customer Service Representative for PayPal.com and eBay, an online and web-based payment service provider with headquarters in Omaha, Nebraska USA, North America, Dublin and Asia-Pacific.
• Responds to customers' inquiries via telephone communication and email transmission in an efficient and courteous manner. Identifies problems and issues by performing relevant research with the administrative tool and resolves inquiries verbally, in writing, and online for customers' in need of immediate assistance.
• Provide customers options for buying, selling or sending money as related to online auctions and wire transfer of funds.
• Reviews customers' account, transaction logs and service item request to resolve issues via e-mail or taking phone calls. Create service item and route to appropriate queues to be worked by providing feedback to management regarding necessary changes and updates; including policies, account upgrading.
QINTERACTION PHILIPPINES, INC.
BPI Buendia Ctr. Sen. Gil Puyat Avenue, Makati City
13 February, 2004 - 09 October, 2005
Worked as Customer Service Representative/ Inbound Sales Representative for a US-based marketing company, an online-networking service and direct-TV shopping network.
• Handles customers' subscription service, billing, inbound sales, product up-selling, questions, complaints, and other inquiries with the highest degree of courtesy and professionalism to resolve customers' issues with one call resolution.
• Offers alternative solutions where appropriate action is taken with the objective of retaining customer's business.
• Conducts transactions in connection with activation of new customer's accounts on a computer terminal.
• Communicates with customer using web-based tools and demonstrates proper solution for various technical issues. Advises financial decisions to protect/collect revenues and adjusts customer accounts.
-Proficiency in Advertising and Public Relations -Intern at the Senate of the Philippines as Public and Media Relations Officer -Intern at Rustan's Commercial Corporation, the Philippines leading luxury retail brand as Marketing Communications Officer -Participated in Philippine Fashion Week 2002