Florence Ebunoluwa Benjamin

Head of Operations

• January 2019 to January 2020

generate leads for Client acquisition and
increase sales all through the year 2022
Key Achievements
Constantly reviewed feedback of each
Customer experience via emails and ratings
then suggested ways to improve the Customer
service level process which leads to a 70%
increase in sales and Occupancy rate
Successfully managed about ₦800, 000

Staff Officer

• January 2003 to January 2017

methods
Respond to over 45 Customer calls daily and
solved 90% of their concerns.
NCS
Nigerian Customs Service, Lagos
Prepared weekly office Budget and Expense
reports with a combined value of cN0.6M per
annum
Conducted monthly data analysis to monitor
revenue generation of about 3, 500 registered
vehicles
Every month, submitted detailed financial
reports on duties paid on all registered
vehicles
Liaised with the

Customer Service Officer

• January 2009 to January 2013

First City Monument Bank, FCMB, Kwara
Prepared monthly Management Information
Reports and Analyses on the volume of
chequebooks issued, and the number of
reactivated, inactive, and dormant bank
accounts
Handled over 20 inbound calls daily, resolved
complaints and inquiries, retrieved customers'

Relationship Officer at Sterling Bank Plc

• Ghana
• January 2007 to January 2010

data, securely confirmed account balances,
registered issued checkbooks (c50), printed
statements of account (c20), etc
Verified customers' documents submitted in
the process of opening new bank accounts
Carried out various tasks under the supervision
of (or delegated by) the Head of Operations
Key Achievements
Consistently exceeded performance
milestones in speed, accuracy, and volume
Successfully updated over 5, 000 paper-
to-digital revised KYC records within the
stipulated CBN 3-week deadline, to comply
with an impromptu CBN directive; ensuring
that the bank was compliant in case of a
possible CBN audit.

• January 2009 to January 2009