Florence Kakai

• Coordinating international conferences and B2B exhibitions, supporting planning, stakeholder
alignment and on-ground event operations.
• Recruiting and supervising upto 600 event workers in 12 days, including onboarding, scheduling and
supervision during live delivery.
• Designing training manuals for vendors and event staff to standardize service and operational
consistency.
• Worked with UN teams, embassies and Government of Kenya Committees (Security & accreditation,
protocol, logistics, communication throughout conference planning and execution.
• Participated in multi-stakeholder venue inspection with Government, protocol teams and low
enforcement across Nairobi and Mombasa.
• Preparing and maintaining event documentation, including contracts, quotations, invoices, permits, and
reports.
• Handling attendee registration processes, guest lists, invitations, and database management.
• Supporting cross-functional teams including marketing, operations, finance, and customer service for
successful event execution.
• Managing filing systems and maintaining accurate records for all event-related activities.

• Addressing customer inquiries and providing accurate and helpful information using various
communication channels like phone, email, chat, and social media.
• Resolving customer complaints by listening attentively to their concerns and understanding their
needs.
• Processing orders and transactions and ensuring accuracy in order details and managing refunds or
returns.
• Providing product and service information and explaining features and benefits to customers.
• Maintaining customer records using CRM systems to track customer data and preferences.
• Ensuring customer satisfaction through follow up to ensure issues are resolved.

• Addressing customer inquiries and providing accurate and helpful information using various
communication channels like phone, email, chat, and social media.
• Resolving customer complaints by listening attentively to their concerns and understanding their
needs.
• Processing orders and transactions and ensuring accuracy in order details and managing refunds or
returns.
• Providing product and service information and explaining features and benefits to customers.
• Maintaining customer records using CRM systems to track customer data and preferences.
• Ensuring customer satisfaction through follow up to ensure issues are resolved.

• Handling phone calls, messages, and other administrative tasks.
• Processing payments for rooms, services, and other transactions.
• Maintaining a professional and welcoming environment.
• Managing reservations, check-in/check-out processes, and room assignments using hotel
management software.
• Coordinating with housekeeping, food and beverage, and other departments to fulfill guest
requests.
• Maintaining accurate records of guest information, reservations, and transactions.

• Handling phone calls, messages, and other administrative tasks.
• Processing payments for rooms, services, and other transactions.
• Maintaining a professional and welcoming environment.
• Managing reservations, check-in/check-out processes, and room assignments using hotel
management software.
• Coordinating with housekeeping, food and beverage, and other departments to fulfill guest
requests.
• Maintaining accurate records of guest information, reservations, and transactions.