Regional Learning and Development Advisor
British Embassy
مجموع سنوات الخبرة :24 years, 4 أشهر
Learning and Development Initiatives
• Deliver training programs to locally engaged employees and UK diplomats located in the MENASA Region. Training to be delivered in Dubai or at other locations within the above region. Training programs include soft skills development, leadership training and coaching skills.
• Review course evaluation analysis and results to determine effectiveness of training sessions with regard to course content and trainer.
• To contribute to the design and development of training curriculum, both within the Region and across the global network.
Account Management
• To operate an “Account Management” relationship with each given post.
• Consults with management to conduct overall Needs Assessments and Skills Gap Analyses to ensure Learning and Development Needs are met.
• To highlight the importance of learning and development initiatives within each Post.
• To encourage Posts to establish Learning and Development Strategy Committees to raise the importance of L and D in helping to achieve objectives within the Country Business Plan, DSOs, Diversity Strategy and Staff development.
• To deliver feedback to the Senior Management Team at Post, highlighting any issues from the L and D initiatives undertaken there.
• To monitor implementation of the “Making the Most of Difference” Diversity Strategy issues at Posts.
RTC Global/ Administration
• To attend global RTC Conferences and contribute to the development of the network.
• Conduct health checks and internal reviews to assist local managers in preparing for global accreditation of “Investors in People” standards.
• To record all expenditure and provide details and receipts for the effective monitoring of budgets and controls.
• To organise logistics for all trips, including flights, hotels, transportation etc
• To work with the Co-ordinator in providing an up to date L and D library.
• Manage Training and Development Department
• Assess the training needs of staff in order to determine best sources of training courses.
• Prepare annual training budget and ensure all training programs conducted are within the approved budget.
• Evaluate the progress of all training programmes and draw up reports for each outcome to measure effectiveness.
• Develop a manual of Policies and Procedures for day to day running of the Training and Development Department
• Advise and assist clients with TNA, Course Design/Delivery/Evaluation, that are tailored to the organization’s specific needs
• Research and analyze training best practices to ensure clients consistently obtain competitive advantage in the market
• Provide in-depth advice for clients on developing positive training solutions, which is specifically tailored to the organization’s needs
• Ensure client’s satisfaction by maintaining after-training services
• Develop training business plan, & strategies
• Recruit part-time and full-time trainers
• Manage part-time and full time-trainers
• Manage In-Flight Services Training
• Deliver technical (e.g. operation of onboard entertainment system, electrical equipment etc.), soft-skills (e.g. communication, customer service etc.), onboard services (i.e. in-flight duty free sales, onboard announcement, premium economy, business class, and first class) and leadership (e.g. effective coaching, supervision, effective feedback, problem solving etc.) courses to Cabin Crew, Supervisory Crew
• Design & develop new and/or existing training programs including learning objectives, self-study workbook and lesson plan & training power point
• Perform systematic review to evaluate the effectiveness of the training programs
• Assess the trainees’ performance and provide feedback to the Director of IFS & Cabin Crew
• Design onboard service delivery
• Plan, direct, coordinate training activities with Service Instructors
• Identify in-flight services training requirements and annual plan
• Prepare and review training policies, manuals and procedures
• Handle whole performance (service, procedures, behaviours, OTP, employment rules of Cabin Crew in Training)
• Liaise with different departments pertaining to onboard service delivery and training requirements
• Supervise and coach Part-time Service Training Instructors
• Conduct performance evaluation of Cabin Crew and Pursers
• Provide support, counseling and coaching to Cabin Crew & Pursers
• Coordinate with different departments with matters pertaining to upgrade, initial/recurrent trainings and onboard service delivery
• Write/Update Cabin Crew service manual
• Manage performance management system and periodic evaluation of crew members (Supervisory and Regular Cabin Crew)
• Handle whole performance (safety, service, procedures, behaviours, OTP, employment rules of Cabin Crew in OCC)
• Crew coaching, supporting discipline while in briefing
• Analyze trends related to dependability, service and safety procedures and employment relationship
• Monitor and report trend analysis to the Manager Cabin Crew and Performance Managers regarding recommendation for operational performance.
• Conduct evaluation of the crew member and responsible for performance for each Cabin Crew and Cabin Managers while in briefing.
• Provide reports to Cabin Crew Manager and Performance Managers
• Provide support, counseling and coaching to Cabin Crew and Cabin Managers while in OCC/ Briefing
• Ensure appropriate briefing room allocation
• Ensure briefing files are updated (CC Memo File, Station Information, Notice to Crew)
• Prepare briefing flight packs (documents and flight paper work)
• Check crew performance during check-in/briefing/check-out
• Conduct random spot checks of crew legal documents and grooming, CM briefing
• Liaise with Crew Controllers regarding tardiness, no show, offload, roster changes and raise reports to Performance Managers
• Prepare and issue crew GENDECS in accordance with company and international regulation
• Operate flights as Cabin Crew, Cabin Manager or Observer
• Update knowledge on AIMS cabin crew rostering system
• Design/Deliver/Evaluate training programs for Acting Senior Duty Officers.
• Manage and evaluate daily performance of Acting Senior Duty Officers and Briefing Officers on a shifting schedule
Prepare training timetable
Conduct initial and recurrent service trainings to newly joined and senior crew.
Conduct In-Flight Duty Free Sales training
Liaise with different departments on matters regarding initial/ refresher trainings for cabin crew members
Arrange training activities and facilities
Prepare test/exam papers
Evaluate trainees’ & cabin crew’s job performance
Update training PowerPoint and in-flight service manual
Conduct business class service initial/refresher course
Conduct Leading Flight Attendant/Chief Flight Attendant training
Conduct check-flight and evaluates service quality and crew’s performance
Design training programs for cabin crew members
Provide on the job coaching to cabin crew members
Provide counseling to cabin crew members with poor job performance, attitude problems.
Write case studies,
Editor-in-Chief of instructor’s initial training guidebook and standard operating procedures manual
• Provide in-flight services to passengers
• Conduct fun games in-flight
• Perform first aid to passengers when needed
- Administer MBTI questionnaire - Give feedback on the MBTI questionnaire result - Use MBTI for coaching sessions with clients - Use MBTI for team building activities
- Graduated Magna Cum Laude - Received Outstanding Student Award - Received Outstanding Tourism student Award