Managing Director
NSTYLE INTERNATIONAL
مجموع سنوات الخبرة :6 years, 5 أشهر
- lead, direct and supervise spa team in creating an outstanding experience for the guest;
- ensure all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required;
- achieve financial objectives by monitoring day visitors and beauty treatment bookings, reports and monthly and annual budget;
- Guide business decisions by staying on top of Spa industry trends;
- Creating solid sales and marketing plan and coordinating spa promotions, events, to increase business. Implementing new services in order to stay up to date with market trends and clients need;
- demonstrate an exceptional level of professionalism for the staff to emulate and create a motivating environment of sincerity, warmth and fun for staff and guests;
- ensure all therapists are fully trained and competent to undertake the treatments offered;
- keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines;
- Creating Spa Department SOP’s and policies to ensure fluency in service.
- recruiting, training, supervising and appraising sales consultants in various locations in UAE;
- visit the stores and setting work schedules and assigning job duties for efficiency;
- provide customer service, answering questions and responding to customer complaints;
- monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques;
- managing the business and budgets, track inventory, place merchandise orders, overseeing pricing, KPI’s, monitor sales and inspect the store to adjust product displays;
- generally prepare daily and weekly reports to the business owner and contribute to motivate and organize employees;
- promoting and marketing the business in social media channels and implement new ideas for brand awareness; maximizing profitability and meeting sales targets;
- ensuring compliance with health and safety legislation and responsible with implement of all policies & procedures across showrooms; preparing promotional materials and displays;
- responsible with enquiries, production, delivery and payment for the e-commerce (corporate accounts orders business gifts);
- Conducting meetings evaluate and dealing with government entities, mall management in various location in UAE; identifying new prospects and evaluates the opportunities for new stores location in UAE.
- maintain communication with all departments;
- provide information about technical characteristics and the use of products;
- contribute to the achievement of sales target achievement on district and the working;
- Implement & review all stock loss prevention controls. Implement processes specific to store product/size/ location;
- manage a team including; in store training, recruitment (where applicable), motivation, coaching, development, disciplinary & performance appraisals, trainings
- Implement store layout, visual merchandising, stock & fixture positioning according to brand guidelines. Manage stock replenishment, product launches & promotions;
- ensure store is fully compliant administratively & procedurally according to company guidelines & deadlines;
- weekly /daily analysis of commercial reports & implementation of action plans where necessary;
- completes store operational requirements by scheduling and assigning employees; following up on work results; maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;
- identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;
- protects employees and customers by providing a safe and clean store environment;
- maintains the stability and reputation of the store by complying with legal requirements;
- Contributes to team effort by accomplishing related results as needed.
- Managing the stock supply, negotiation with financial entities and other departments;
- Managing operations activities of negotiation, claiming and selling products and services;
- Validation of the employees overtime work, pay slip validation;
- Set the reception schedule and staff schedule;
- Propose new personnel contracting, selection and training in my area of responsibility;
- Discipline and control of the store operational procedures and implement new ideas to create value and brand awareness;
- Manage budget, staff, calendar and facilities to support organizational finance and operation goals;
- Create and enforce rules and procedures for auditing, procurement, financial reporting and IT compliance;
- Coordinate and review financial information to prioritize and direct staffing, resource allocation and objectives;
- Initiate and direct changes to increase efficiency and meet objectives.