FLYVIAN KANGETHE

• Championed high-quality customer service by identyfying gaps in
agent perfomance and suggesting corrective actions.
• Streamlined client communication channels for improved customer
service experience.
• Delivered superior customer service when interacting with public
enquiries maintaining professionalism at all times.
• Provided customer feedback to internal teams and developers to
improve products and service.

 Championed high quality customer serviceby identyfying gaps in agent
perfomance and suggesting corrective actions.
 Streamlined client communication channels for improved customer
service experience.
 Delivered superior customer service when interacting with public
enquiries maintaining professionalism at all times.
 Provided customer feedback to internal teams and developers to
improve products and services.

 Handled incoming customer inquiries via phone, email and in person
situations .
 Assisted customers with booking, cancellations of appointments .
 Resolved customer complaints promptly and ensured satisfaction .
 Provided information on certain schedules, necessities and
procedures.
 Processed payments, refunds and useful financial documents .
 Collaborated with colleagues enhancing smooth flow in customer
service satisfaction.

 Handled customer queries efficiently, maintained high levels of
customer satisfaction .
 Built long term relationships with customers and generated refferals
from existing clients.
 Reviewed and improved sales perfomance to routinely meet or exceed
targets.
 Understood customer needs to craft exeptional salesjourneys .
 Analysed sales data to identify areas for improvement.

• Handled customer queries efficiently, maintained high levels of
customer satisfaction.
• Built long term relationships with customers and generated
refferals from existing clients.
• Reviewed and improved sales perfomance to routinely meet or
exceed targets.
• Understood customer needs to craft exeptional salesjourneys.
• Analysed sales data to identify areas that recquire improvement.

• Handled incoming customer inquiries via phone, email and in
person situations.
• Assisted customers with booking, cancellations of appointments.
• Resolved customer complaints promptly and ensured satisfaction.
• Provided information on certain schedules, necessities and
procedures.
• Processed payments, refunds and usefull financial documents.
• Collaborated with colleagues enhancing smooth flow in customer
Service satisfaction.

• Site preparation and earthworks for new warehouse construction
I.e excavation, grading, and leveling.
• Warehouse development and expansion, enabling efficient
building of storage facilities.
• Operational efficiency and safety improvement by reducing
manual labor and handling high-risk tasks mechanically.
• Material handling and internal logistics for moving construction
materials and warehouse inventory.
• Structural construction support, including lifting and positioning
heavy components like steel frames.