Project Manager, UAE & KSA
Adnoc Distribution
مجموع سنوات الخبرة :22 years, 2 أشهر
• Lead the growth of projects at petrol stations in the non-fuel department by developing, planning, and operating within the structure of the project to promote longevity of the business and reduce costs, maximize efficiency and increase revenue
• Expand the structure of setting up a Retail Academy to bring the project to life, hire certified trainers, and create bespoke courses aimed directly at employees to meet all challenges, needs and goals and present proposals to the CEO for approval
• Consult with ongoing operations in KSA by meeting & offering advice on critical projects, operations, expansions, process implementation & Standard Operating Procedures on established projects on which the company had built the foundations
• Define the process of creating an in-house Retail Training Academy to support employees in gaining knowledge and skills
• Led M&A projects focused on expanding and investing in KSA service stations
• Research the strategies, competencies and challenges to refine the process of recruitment, training and mobilizing staff
• Implement standards in accordance with government regulations to ensure all employees are certified for compliance
• Facilitate the business growth by training employees in customer service and sales to promote continuing high standards
• Managed due diligence and integration for service station investments in Global markets
• Schedule daily meetings with the SVP Retail Operations and coordinate monthly with the CEO to report on projects
• Establish the Retail Academy in Abu Dhabi and open branches in all UAE cities to facilitate year-round training of staff
• Delivered investment plans to stakeholders and provided regular project updates
• Collaborate and cooperate with the Talent Acquisition team to draft and outline the procedures on the following: o Processes & Procedures o Training Materials o Communication Flow o Recruitment o Responsibilities & Hierarchies o Trainers & Training Purposes
• Travelled to various destinations on recruitment drives to identify potential employees to work in the non-fuel department
• Evaluate and define the requirements needed for the recruitment of potential employees to determine the following: o Communication Skills o Body Markings o Pre-test Mathematics & English o Medical Testing to Determine Fitness
Achievements:
→ Successfully created all policies and procedures for the overseas market to be implemented across the new facilities at the opening of 70 petrol stations including convenience stores, car washes and retail facilities across Saudi Arabia → Utilized extensive knowledge and expertise in merging existing companies by transferring, refurbishing, rebranding, and creating completely new company identities by changing the names and logos and increasing the company profits by 4%
Progression
Led the operation of the non-fuel retail departments across petrol stations in 3 locations in Abu Dhabi and KSA adding value to derive maximum benefit from the sites by generating increased revenue by stimulating customer interest
• Identified gaps in the operation affecting the growth of the business by gathering data, identifying weaknesses and issues, and inviting all business units including HR to meet, discuss, troubleshoot, and propose solutions to rectify the problems
• Collaborated with the VP daily to report on the operation and gain approvals on proposals affecting the shareholders
• Implemented Standard Operating Procedures, goals, and targets in accordance with the company’s values and mission
• Oversaw employees during the Covid pandemic to keep the operation running smoothly and efficiently due to:
o Illness, Quarantine & Self-isolation
o Holidays and Leave
o Mental Health
o Shift Rostering
o Stranded Employees
o Remuneration
• Drove the annual budget for the department and followed up & organized all teams in accordance with the company SOPs
• Oversaw over 800 employees across the operation and collaborated with sales managers for each team on a daily basis
• Monitored the expansion and innovation of different departments to enhance the operation and reduce operational costs
• Collaborated & facilitated meetings with top management on a weekly & monthly basis to deal with various issues such as:
o Sales & Productivity
o Accidents & Defects
o Customer Service
o Manpower
• Implemented E-learning platforms into the operation during Covid as a cost-effective and continuous way of training staff
• Maximized best marketing practices and business strategies to ensure the success of the operation for all stakeholders
• Streamlined the operation to run 24/7 by implementing policies and procedures to be adhered to by all employees
• Determined the preventative & protective measures required & implemented by ensuring correct tools are in place for staff
• Led the operation of the non-fuel retail departments across petrol stations in 3 locations in Abu Dhabi and KSA adding value to derive maximum benefit from the sites by generating increased revenue by stimulating customer interest
• Identified gaps in the operation affecting the growth of the business by gathering data, identifying weaknesses and issues, and inviting all business units including HR to meet, discuss, troubleshoot, and propose solutions to rectify the problems
• Collaborated with the VP daily to report on the operation and gain approvals on proposals affecting the shareholders
• Implemented Standard Operating Procedures, goals, and targets in accordance with the companys values and mission
• Oversaw employees during the Covid pandemic to keep the operation running smoothly and efficiently due to: o Illness, Quarantine & Self-isolation o Holidays and Leave o Mental Health o Shift Rostering o Stranded Employees o Remuneration
• Drove the annual budget for the department and followed up & organized all teams in accordance with the company SOPs
• Oversaw over 800 employees across the operation and collaborated with sales managers for each team on a daily basis
• Monitored the expansion and innovation of different departments to enhance the operation and reduce operational costs
• Collaborated & facilitated meetings with top management on a weekly & monthly basis to deal with various issues such as: o Sales & Productivity o Accidents & Defects o Customer Service o Manpower
• Implemented E-learning platforms into the operation during Covid as a cost-effective and continuous way of training staff
• Maximized best marketing practices and business strategies to ensure the success of the operation for all stakeholders
• Streamlined the operation to run 24/7 by implementing policies and procedures to be adhered to by all employees
• Determined the preventative & protective measures required & implemented by ensuring correct tools are in place for staff
Achievements:
→ Utilized extensive knowledge and skills to increase the company profits by 4.2% in the amount of AED 2.2B by expanding the number of service stations linked to convenience stores by 32% creating a wider influence in the non-fuel market → Successfully contributed to productivity using a positive attitude during Covid to ensure that the operation continued to operate smoothly and assisted the wider community resulting in being recognized in my annual appraisal with the company
Progression
Drove the training for the organization by preparing and developing courses bases on the vision, challenges, problems and needs of the employees to upskill and gain knowledge to enhance team building and improve customer sales and service
• Proposed that training be conducted locally by converting abandoned rooms across the different regions of the UAE into training facilities to save the company bringing employees to Abu Dhabi for training and paying unnecessary hotel costs
• Collaborated with top management to understand the company’s needs, create appropriate courses, and propose solutions
• Cooperated with trainers from different nationalities to conduct courses for employees in a multi-cultural environment
• Developed knowledge and learning to remain competitive and productive in the market to enhance company growth
• Identified shortfalls in training by benchmarking competitive companies to modify and implement new training strategies
• Recognized training needs and understand critical issues such as skills and attitudes and create courses to address the issues
• Planned the training calendar for the organization relating to all employees for a full year to ensure continuity in training
• Conducted training courses on soft skills and technical skills relating to the operation using on-the-job training methods
• Identified gaps and designed the required materials to address the gaps and measured the impact to facilitate cost-cutting
• Implemented coaching to managers and employees on Human Resources related matters to ensure a solid understanding
• Contributed to Emiratization by imparting knowledge to assist with building the necessary skill set for UAE nationals
• Reviewed interventions to support leaders in enhancing their team’s effectiveness and determine the team’s requirements
• Drove the training for the organization by preparing and developing courses bases on the vision, challenges, problems and needs of the employees to upskill and gain knowledge to enhance team building and improve customer sales and service
• Proposed that training be conducted locally by converting abandoned rooms across the different regions of the UAE into training facilities to save the company bringing employees to Abu Dhabi for training and paying unnecessary hotel costs
• Collaborated with top management to understand the companys needs, create appropriate courses, and propose solutions
• Cooperated with trainers from different nationalities to conduct courses for employees in a multi-cultural environment
• Developed knowledge and learning to remain competitive and productive in the market to enhance company growth
• Identified shortfalls in training by benchmarking competitive companies to modify and implement new training strategies
• Recognized training needs and understand critical issues such as skills and attitudes and create courses to address the issues
• Planned the training calendar for the organization relating to all employees for a full year to ensure continuity in training
• Conducted training courses on soft skills and technical skills relating to the operation using on-the-job training methods
• Identified gaps and designed the required materials to address the gaps and measured the impact to facilitate cost-cutting
• Implemented coaching to managers and employees on Human Resources related matters to ensure a solid understanding
• Contributed to Emiratization by imparting knowledge to assist with building the necessary skill set for UAE nationals
• Reviewed interventions to support leaders in enhancing their teams effectiveness and determine the teams requirements
Previous career roles: