IT/Business Project Manager
Experian Consumer Services
Total years of experience :35 years, 1 Months
IT Business Change PM managing the upgrade of contact centre systems and processes. Budget £1m. Managing 3rd party vendors including SoftCo, Numero and Nexidia, leading 5 projects running concurrently with high visibility impacts. Agile Scrum methodology for software development. Managing stakeholders in the UK and North America. Nottingham based.
Business Change PM managing the impact of multiple Mobility projects into the Gas Distribution Operation. 2500 iPhones, 750 iPads, NG Specific Applications, iOS8. Vodafone to EE Porting. Minimising change impact and improving customer satisfaction.
Technical PM managing the infrastructure refresh portfolio for an Irish financial institution including Hardware, software and firmware upgrades (£850k budget). Multiple contract extensions. Telford based
Business PM Leading the Windows 7 desktop refresh (from XP) for 7 countries/12 sites/3k seats in EMEA. Managing Dell, on-site managers and off-shore resources in multiple time-zones, minimising impact to the business. Nottingham based/travel in EMEA.
HP is a leading IT Outsourcer with a turnover of $24bn, 136, 000 employees in 60 countries.
Responsible for end-to-end delivery of IT based Outsourcing Projects and Programmes.
•Headed 3 Global, 6 Regional and many country projects and programmes, successfully managing budgets to $5m, 60+ staff, 18 month duration
•Managed a portfolio of concurrent infrastructure projects upgrading hardware, software, firmware and OS through the system and software lifecycles
•Won a “Blue Diamond” Award for client collaboration from Rolls-Royce, for service delivery and infrastructure improvement projects
•Led National Grid in the implementation of an ITIL Service Management Service Integrator layer - leading the successful integration of six new vendors into their IS eco-system
•Successfully implemented a new 2nd level Service Desk for Aviva supporting 35k seats (budget $3m) using offshore resources in India and Bulgaria, integrating with 2 other suppliers
•Delivered a consumption-based billing solution generating €17m revenue per month from Alcatel-Lucent (10% more than target)
•Managed a $5m project portfolio including virtual teams based in Europe, North America and offshore, with multiple time-zones, cultures and languages
•Coordinated components of the roll-out of new DII desktop/infrastructure within the MOD, 70k devices, 200k users, 650+ locations
•Led infrastructure refreshes and data centre migrations (27 applications)
•Analysed asset management data supporting due diligence activities for new business worth $200m identifying additional revenue opportunities
•Home based. Extensive Travel in EMEA and North America