key Branch supervisor
Jordan Telecom (orange) p
مجموع سنوات الخبرة :18 years, 8 أشهر
Manage shop business, enhance sales performance, ensure the quality of service provided to.
orange customers, enhance customer satisfaction, comply with HR policies, comply with collection
policy.
• Works closely with Sales manager, customer service representatives and other appropriate shop personnel.
• Informs customer service representatives of customer problems, changes or new information in a timely, professional manner.
• Assist the client in developing applications and other upgrade.
• Selling land line (TLP) and (ADSL) for residential and pro customer.
Selling mobile sim card for companies as group (Sme group ).
Selling internet very ware (IEW) flash net.
Fixing any error happen.
New accounts to be closed in next 90 days - updated monthly.
Report direct to sales manager.
Assess marketing potential.
Effectively utilizes each team member to his/her fullest potential.
Direct foreign sales and service outlets of an organization.
Recommends new products and services to company management.
Build appraisal system and appraise staff
•Works closely with Sales manager, customer service representatives and other appropriate shop personnel.
• Informs customer service representatives of customer problems, changes or new information in a timely, professional manner.
•Assist the client in developing applications and planning of jobs.
• Maintains and conducts themselves in a professional manner at all times.
•Accurately creates request for all quotes, providing complete information for accuracy of estimate and submits to Store manager or their designate for completion.
• Communicates in a professional, timely manner.
• Educates him/herself in all phases of the customer’s business.
• Prepares an annual plan for products to pursue and selling strategies for major accounts.
•Maintains, updates and utilizes a book of sample jobs for use in presentations and other selling situations.
• New accounts to be closed in next 90 days - updated monthly.
• Identifies current and future needs of customer and potential customers regarding printed products.
•Challenges others to develop as leaders while serving as a role model and mentor.
•Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
•Inspires coworkers to attain goals and pursue excellence.
•Identifies opportunities for improvement and makes constructive suggestions for change .
•Manages the process of innovative change effectively.
•Remains on the forefront of emerging industry practices
•Resolve customer complaints regarding sales and service.
• Monitor customer preferences to determine focus of sales efforts.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, laptops or other subjects of sale.
•Determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
•Prepare budgets and approve budget expenditures.
B.S.C in Computer Science, from Zarka private University (Jordan) 2000 - 2004. * Software Engineer ( Rational Rose , System Engineer ) Zarka private University (Jordan)