CRM MANAGER
Le Garage
Total years of experience :16 years, 1 Months
Achievements:
• Restructured the work functions for the agents, for focusing then best quality.
• Created a training program for the stuff to enhance & increase the sales.
• Replaced the past existed base of customers from C & B classes to B, A & A+.
• Increased the number of active clients from 10K to 12K in couple of months.
• Increased the number of fans on Facebook page from 270K to 310K in 3 months.
• Decreased the Facebook response Time to 1 min.
• Activated new channels on social media such as Instgram & Facebook Group.
• Increased the selling promotion effectiveness from 60% to 90%.
• Increased the Net Revenue to 20%.
As a certified & expert photographer in product section, I worked for Jumia & Souq.com; the biggest 2 companies in Egypt who are selling in the largest online marketplaces.
I was responsible for photographing the whole products in huge entities such as Raneen, Fayomi, Mamoon, etc…
Positions Held:
• Back Office Executive (Completing the transaction on system).
• Technical Support Executive (Solving technical issues for customer).
• Technical Support Trainer (Training the CS employees on the new technical solutions).
• Customer Complaint Executive (Communicating with customer and handling all of his issues).
• Multi-Media Specialist (Delivering the new service & messages to over 10K employees through unformal ways such as videos, photographs, etc..).
• Sales Agent (Selling mobile services for clients on retails).
• Team Leader (Leading an off-board team to complete certain transactions such as calculating the taxation fees, following on delivering the monthly bills for corporate clients, etc..).
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