IT Administrator
RFM Loyalty L.L.C
مجموع سنوات الخبرة :12 years, 8 أشهر
▪ Manage the IT Service Desk with support from the Network Manager and be the first line of contact for all employees requiring IT Support and complete general IT administrative tasks
▪ Manage all incoming IT support calls into the IT Management System and “Fix on First Call” by person and over the phone or remotely if possible
▪ Deploying, Maintaining and monitoring of all Windows Servers, Hyper-V, Client PC’s, Printers, Firewall (SonicWALL), Router (Cisco), L2 Switches (Cisco, HP), Access-Points(D-Link)
▪ Implemented SSL VPN to provide a secure connection between remote users and internal network resources and Site to Site VPN for Vendors using SonicWALL with Public IP
▪ Utilized CCNA, TCP/IP, VLAN's, Remote Access, DHCP, and DNS networking fundamentals
▪ Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.
▪ Installation, configuration and maintenance of \[Windows servers, Cisco infrastructure\] system network components.
▪ Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.
▪ Purchase hardware and software following procedures with guidance from the IT Manager to ensure the compatibility with the Office network
▪ Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common faults
▪ Planned and implemented QNAP storage solutions in live production environments
▪ Configured QNAP in SAN (iSCSI& File Server) and Loaded software and patches relative to Synology functionality on servers running Windows platform
▪ Proficiency with Microsoft Exchange Management Console and Managed Exchange client configuration using Microsoft Office Outlook 2013 & 2016 and Office 365
▪ Create new and manage all existing Mailboxes, Distribution groups and Configure server roles, recipients, groups and mailboxes in Exchange Server.
▪ Monitoring message Queues on all exchange Server &Send-mail servers, configured alerts.
▪ Configuration of Windows Server Active Directory Domains. Configuring DNS, DHCP, network shares, and printing services.
▪ Provided server maintenance and installation, desktop deployment and maintenance, and end user support
▪ Responsible for applying security updates and patches on servers, desktops, and laptops
▪ Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs
▪ Monitor, Maintained and scheduled the backup/restoration using Symantec Backup Exec and Veeam Backup
▪ Monitor all backup jobs and investigate any failed jobs
▪ Monitor the disk space availability and the health of all backup devices
▪ Deploying, Maintaining and monitoring of all Windows Servers, Hyper-V, Client PC’s, Printers, Firewall (SonicWALL), Router (Cisco), L2 Switches (Cisco, HP and 3COM), Access-Points(Cisco)
▪ Install and configure software and hardware and Manage network servers and technology tools
▪ Set up accounts and workstations Troubleshoot issues and outages
▪ Monitor performance and maintain systems according to requirements
▪ Ensure security through access controls, backups and firewalls
▪ Upgrade systems with new releases and models and Develop expertise to train staff on new technologies
▪ Conduct a daily IT checklist in order to proactively prevent regular or common faults
▪ Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
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▪ Implemented SSL VPN to provide a secure connection between remote users and internal network resources using DDNS and SonicWALL
▪ Provide technical support for both hardware and software issues our users encounter
▪ Manage the configuration and operation of client-based computer operating systems
▪ Monitor the system daily and respond immediately to security or usability concerns
▪ Create and verify backups of data
▪ Respond to and resolve help desk requests
▪ Support LANs, WANs, network segments, Internet, and intranet systems and Ensure design of system allows all components to work properly together.
▪ Upgrade systems and processes as required for enhanced functionality and security issue resolution
▪ Administrate infrastructure, including firewalls, databases, malware protection software and other processes
▪ Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
▪ Configured Synology in SAN (iSCSI) and Loaded software and patches relative to Synology functionality on servers running Windows platform
▪ Proficiency with Microsoft Exchange Management Console and Managed Exchange client configuration using Microsoft Office Outlook 2003 & 2007
▪ Purchase hardware and software following procedures with guidance from the IT Manager to ensure the compatibility with the school network
Deploying, Maintaining and monitoring of all Windows Servers, PC’s, Printers, Applications, Leased Line, Firewall (Fortigate), Router (Cisco), Switch (L2 Switch), Access-Points
Handling entire LAN/WAN Network of the project which includes maintenance & troubleshooting of existing network as well as deployment of new networks
Our network includes around 1000 client systems, 15 servers, 13 Firewalls, 10 Cisco 1841 & 2911 Routers and 52 Cisco 2960 and 3560 catalyst switches are all divided among Head office and various Branch offices
Configuring DHCP, URL/Application Blockage, Port Forwarding and Network Fail-Over through Fortigate Firewall.
Configuring Wired & Wireless Networking Devices like Access Point, Firewall devices, DVR, NVR, IP Camera, D-Link and Netgear Access Point
Implemented IPSec VPN between Head office and Various Branches using Cisco Router’s
Installation & Maintenance of Domain Server, Anti-Virus Server, Tally Server and Payroll Server
Installation & Maintenance of File Server using DFS, WSUS, Hyper-V
Designed, planned and implemented Group Policy, OU, ADUC to create and manage Computers, Users and group accounts in an Active Directory environment.
Troubleshooting branch user queries through Telephone and Remote desktop
Serves as the main SPOC (Single Point of Contact) for management & any outside vendors (hardware/software) and manages maintenance/repairs as required
Responsible for Second-level support for all server related issues.
Prepared the environment for deployment of Windows Server 2008
Analyzed the hardware and software requirements of Active Directory
Managed user accounts, groups, print queues and controlling access rights using Active Directory
Installed, configured, and provide troubleshooting for Server 2008.
Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
Created the Forest Root domain, and a Child domain in a production environment
Added and removed server roles and features; configured AD Domain Services roles, Configured network infrastructure roles, Configured file and print services
Configured automatic updates for network clients by using Group Policy
Performed day-to-day administration functions, backup and restoration, printer maintenance
▪ Installing, configuring, updating and maintaining server software/hardware
▪ Providing Operating system maintenance, management, customization and troubleshooting
▪ Proficient in windows-based environments, Internet and MS Office application
▪ Administered/provided troubleshooting for Email clients (MS Outlook and Mozilla Thunderbird)
▪ Replacing failed hardware and addressing system problems, LAN problems, Printer problems
▪ Installing software upgrades and security patches, and monitoring for intrusion signs
I Studied B.Tech-Information Technology