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Frances Mychaela Arceño, Customer Service Representative

Frances Mychaela Arceño

Customer Service Representative·Emaar International Industries LLC

United Arab Emirates

Bachelor's degree, Marketing Management

Work experience

Total years of experience: 1 years, 8 months

Customer Service Representative

October 2024 - May 2026

Emaar International Industries LLC

Sharjah, United Arab Emirates

October 2024 - May 2026

project handover.
Coordinated daily with Sales, Accounts, Estimation, Production, and Management to ensure
smooth operations.
Receiving approved shop drawings, coordinating the Accounts Department for payment
status and checking the Agreement Days before releasing to Production.
Prepared job orders in the Focus system and attaching quotation without price for
confidentiality.
Scheduled and followed up on maintenance requests and customer concerns.
Communicated with customers regarding project updates, installation dates, and handover
schedules.
Prepared daily and monthly reports for management on sales activities and project status.
Maintained organized records of quotations, agreements, warranties, and project files.
Assisted management with meeting notes, documentation, and administrative tasks.
Monitored staff attendance and supported basic HR administrative duties.
Handled front desk responsibilities and managed customer and visitor inquiries
professionally.

Company industry:
Construction & Building

Education

Xavier UniversityAteneo de Cagayan

June 2025

June 2025

Bachelor's degree, Marketing Management

Philippines

Skills

BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Intermediate