Senior Business Improvement Analyst
Sanipex Group
Total years of experience :15 years, 7 Months
• Identifying, supporting and delivering business process improvement opportunities and facilitating subsequent change management activities
• Lead in the creation, development and implementation of business processes, policies and procedures:
o Managing changes to achieve the highest levels of efficiency, control and compliance
o Identifying the root of business problems and creating strong and rational business cases for change/no action
o Preparing detailed documentation; process diagrams, reports and presentations
o Working closely with IT to implement process automation
o Providing detailed and on-going training to support process change across all departments and all levels
• Plan, develop and conduct training for all departments across Sanipex Group both in the UAE and the UK:
o Training sessions are often tailored to each audience
o Training methods include ‘classroom’ training, demonstrations, meetings and workshops
o Develop training manuals, web based training and other materials as required
o Request feedback from keys users to determine training requirements
o Follow up within 3 months post-training to ensure that processes are being correctly followed and standards maintained
• Plan, carry out and analyse Internal ISO Audits twice annually
• Facilitate annual External ISO Audit
• Ensure all ISO requirements are continually met so that re-certification is achieved:
o All Processes, Policies and Procedures up to date and accurate
o SMART Quality Objectives set and monitored for all departments
o All existing non-conformities and observations actioned and closed
• Supporting the Sales and Financial Risk teams by improving alignment and standard for forecasting/reporting throughout Electronic Arts.
• Responsible for being the lead on market insights supporting the business requirements of fiscal forecasting, supply management and promotional planning across the lead franchises of EA’s packaged goods.
• Supporting the Northern Region Risk Manager in producing monthly templates in order complete the channel Risk and Inventory exposure.
• Performance evaluation of all promotions of packaged goods and provide key insights into planning future promotional activities.
• Full ownership and responsibility for the maintenance and development of the process which details all upcoming and future promotional activity.
• Working alongside the Sales teams (in UK, Nordics, Middle East and Australia) to ensure that processes of providing financial reserves/accruals are in place for all agreed activity and that the process of maintaining the reserves/accruals is correctly adhered to.
• Supporting the Senior National Account Manager with the day to day running of the retail accounts including Amazon and HMV. Net Revenue for all accounts = £52m.
• Weekly review and analysis of stock and sales from each retailer.
• Analysing weekly sales versus market data to identify any trends that could affect stock and sales.
• Proposing/agreeing promotional activity on hardware bundles with accounts and monitoring weekly sales to make sure that appropriate stock/accruals are in place.
• Support the NAMs in the management of promotional activity (SRA).
• Working closely with accounts receivable & finance contacts internally and externally to resolve aged debt/finance issues.
• Receiving, processing and releasing orders.
• I started at the company as an Account Manager managing 11 of the John Lewis stores which involved increasing store revenues for Audio and TV services, being proactive in finding new ways to increase customer satisfaction and making sure that the whole process from the original purchase to the time of installation ran smoothly.
• I was promoted to Corporate Account Manager/Team Leader of the John Lewis team in 2010 which led to me managing a small team within the office as well as the John Lewis Partnership account (37 stores).
• Negotiating financial rates with the engineers and clients, making sure that the relationships were not in any way strained as a result.
• I consistently achieved over 100% of my personal targets every quarter.
• Provide full training to all new starters on both the systems and business processes.
At Alton College I obtained A levels in English Language, Art, Media Studies and an Advanced Extention Award in English in which I gained a distinction.