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Franceska McCaughan, Executive Operations Trainee

Franceska McCaughan

Executive Operations Trainee·Fairmont Hotels & Resorts, The Fairmont Dallas

United Arab Emirates

Bachelor's degree,

Work experience

Total years of experience: 6 years, 1 months

Executive Operations Trainee

June 2010 - June 2011

Fairmont Hotels & Resorts, The Fairmont Dallas

United States

June 2010 - June 2011

Experience with multi-property Hotel Management Agreements, planning and strategizing related to multi-property Budgets, P&L Statements, business and strategic plans. Hands on experience assisting with owner relations, solving guest issues and VIP treatment. Familiar with STR and Pace reports as well as Hotelligence and can speak to Month End Commentary. Participate in Month End Asset Management calls, P&L reviews, strategy and department head meetings. Provide administrative support to the Regional Vice President, General Manager, Regional Controller, Director of Operations, Director of Sales and Marketing and the Director of Food and Beverage consecutive with mentoring opportunities. Additionally, was mentored by the Director of Business and Leisure Sales and conducted site tours of our competitive set.
Company industry:
Hospitality & Accomodation
Job role:
Administration

International Protocol Intern

January 2010 - May 2010

Houston Convention & Visitors Bureau

United States

January 2010 - May 2010

• Worked with the Vice President of Tourism & Global Group Sales by conducting market research and analysis of the Houston and surrounding markets, targeting prospective domestic and international incoming business to the city.
• Direct role in market research and analysis along with sales and marketing plan to bid Houston for the World Petroleum Conference in 2014.
• Responsible for arrangement and execution of selected international familiarization trips to Texas cities to increase awareness and market to potential international businesses through tour operators.
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Office Assistant

September 2007 - May 2010

Conrad N. Hilton College, University of Houston

United States

September 2007 - May 2010

• Event Planning for the Dean and representative on behalf of the college
• Experience with coordinating and executing VIP college related functions
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Sales and Marketing Intern

September 2009 - April 2010

Hilton Hotel at the University of Houston

United States

September 2009 - April 2010

• Assisted in the development of the sales and marketing plan for the newly renovated hotel by creating a database for meeting planners state-wide, SWOT analysis of competing hotels, and researching potential market segments.
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Marketing and Pricing Intern

December 2009 - December 2009

Crowne Plaza Hotel Brussels - Le Palace

Belgium

December 2009 - December 2009

• Conducted a feasibility study in regards to hotel’s meeting space and competitive pricing within the Brussels market.
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Food & Beverage Intern

July 2009 - July 2009

Paleo International Music Festival

Switzerland

July 2009 - July 2009

• F&B Rotation, event planning coordination, and customer service relations.
Company industry:
Entertainment
Job role:
Teaching and Academics

Marriott Management Trainee

May 2008 - October 2008

Marriott International, Marriott Houston Medical Center Hotel

United States

May 2008 - October 2008

• Front Office Rotation (Front desk, PBX, concierge, bell stand, and gift shop).
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Senior Resident Assistant

May 2007 - October 2007

American Campus Communities, Bayou Oaks

United States

May 2007 - October 2007

• Promoted from Resident Assistant to Senior Resident Assistant within two months.
• Part of the management team, under the Assistant General Manager
• Management duties (hiring, scheduling, managing 15+ employees)
• Event Planning for the entire community
• Responsible for recruiting prospective residents
Company industry:
Non-profit Organization
Job role:
Management

Accounting Specialist

September 2006 - August 2007

Conrad N. Hilton College, University of Houston

United States

September 2006 - August 2007

• Various Projects
• Clerical Work & Book Keeping
• Auditing Aramark
• Auditing Banquet Event Orders
Company industry:
Primary, Prep, & Secondary School
Job role:
Accounting and Auditing

Sales Associate

June 2005 - May 2007

American Eagle Outfitters

United States

June 2005 - May 2007

• Experience with overnight floor sets, brand alignment and collateral pieces as well as stocking and inventory procedures.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

June 2006 - August 2006

Abercrombie & Fitch

United States

June 2006 - August 2006

• Responsible for pushing sales to meet hourly goals set by management.
• Notified customers of in store specials and delivered excellent customer service skills.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

June 2006 - August 2006

Limited Brands Inc., Victoria’s Secret

United States

June 2006 - August 2006

• Experience with preparation and execution of the Victoria’s Secret Semi Annual Sale, which happens twice a year and produces substantial revenues in the company’s portfolio.
• Was offered promotion for Assistant Manager within 3 months but was declined to continue University studies.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

The University of Houston

May 2010

May 2010

Bachelor's degree,

United States

Magna Cum Laude (3.63/4.00)GPA

Universite d'Angers

May 2009

May 2009

Diploma, International Tourism and Tourism Management

France

Skills

Research Analysis
Expert
Research Analysis
Expert
Asset Management
Expert
Asset Management
Expert
Month End
Expert
Month End
Expert
Mentoring
Expert
Mentoring
Expert
Market Research
Expert
Market Research
Expert
Typing 60 wpm
Expert
Typing 60 wpm
Expert
Opera PMS
Intermediate
Opera PMS
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Micros
Beginner
Micros
Beginner
Research Analysis
Expert
Research Analysis
Expert
Asset Management
Expert
Asset Management
Expert
Month End
Expert
Month End
Expert
Mentoring
Expert
Mentoring
Expert
Market Research
Expert
Market Research
Expert

Languages

English

Expert