Francis Escobinas

IT Support Engineer at Karamigroup WLL

• Bahrain - Manama
• My current job since June 2016

Senior Systems Engineer at FIS Global Solutions

• Philippines
• February 2016 to May 2016

 Mcafee EPO administrator - setting up SMTP alerts and client install/updates for US clients
 Handles software repackaging/rebuild for unattended installation for Citrix Server Apps Prod/Test Environment
 Managing Citrix Server Applications and published desktop shortcuts
 Ticket handling (Service Requests/Incidents/Change) using Service Now
 Monitoring VM Servers using Smartcloud
 Release and Deployment using SCCM and Visual Build Pro
 Release Notes deployment on Unix Servers

IT End-User Expert at Transworld Systems Inc, Ltd.

• Philippines
• November 2015 to January 2016

 PDQ Deploy and Inventory Software Administrator
 MS Sharepoint Administrator - permission and site modification
 Mcafee EPO administrator - setting up SMTP alerts and client install/updates
 Zixmail Encryption Administrator
 Handles software repackaging/rebuild for unattended installation across different requested machine or Domain Organizational Units
 IT end user application support (Global)
 Managing apps on VMs and TSs

Sr. IT End-User Support at EGS – Expert Global Solutions

• Philippines
• November 2014 to November 2015

 Handles 2nd and 3rd level escalations (Break/Fix incidents and Requests)
 Directly coordinates to ISPs for new network equipment requests/troubleshooting
with help of Corporate Network team
 Attending EUS meetings regarding global updates and new task requirements
 Handling Level 1 EUSs for ITIL guidance and process
 Assigned as part of migration team who handles Domain and Server migration of users (New AD ID, Security group, Organizational Unit and Group policy changes)
 Software Repackaging admin (Creating MSIs, EXEs for silent deployment using Orca, Installshield, VMWare ThinApp and MS toolkits)
 Maintaining and do handles reports of all tickets handled by EUS team using Numara Track IT

IT Site Support at EGS – Expert Global Solutions

• Philippines
• July 2011 to November 2014

 Installs and configures the printers (stand-alone or network based), scanners and software for a specific platform
 McAffee AV client installation and pushed updates
 Attending ManCom meeting with Operations and pre-client audits for Company PCI compliance
 Responsible on global ticket handling through Service Now
 Desktop Imaging creation and upload and provision through Altiris, WinPE, SCCM and WIP server
 In-charged on weekly and monthly file server data tape backup schedules
 Avaya IP PBX phone configuration (DHCP /Static)
 Nortel IP PBX phone configuration
 Verint Impact 360 and NICE Universe Recordings Administration
Local line PABX Phone Setup
 Local DSL line DNS and DHCP server maintenance
 End user support coordinating to NT, Network and Voice Team
 Controls LAN connectivity, VLAN address assignments, network naming conventions, LAN security issues, and so on
 Active Directory - NT/Domain Login (Creation, Security Group, Exchange E-mail & Deactivation) and shared drives permissions
 Internet connection and maintenance, mail, telephony and Wi-Fi connectivity
 Application Software Silent/Unattended installations via network
 Deploying applications using PDQ deploy
 Developing, packaging, and supporting applications to update systems to the latest build.
 Employee Badges (creation, permission & deactivation)

IT Specialist L1 at Allsec Technologies Manila Ltd.

• Philippines
• March 2010 to July 2011

 Manage all desktops and laptop break fix/requests
 Installs and configures the printers, scanners and software for a specific platform
 Symantec Antivirus Enterprise maintenance (server and client)
 Symantec Back Up Exec 2010 (file server back up schedule and restoration)
 Responsible in ticket handling, and system inventory through Spice Works
 In-charged on weekly file server voice and data tape backup schedules
 Avaya IP phone configuration
 Verint Version 9 UXP/SAM/VAM Server Recording Maintenance
 Local Support Coordinating to India Server, Network and IT Support Team
 Controls LAN connectivity, LAN address assignments, network naming conventions, LAN security issues, and so on.
 Responsible for updating the TCP/IP software to support the network configuration
 Internet connection and maintenance, mail, telephony and Wi-Fi connectivity

Data Analyst at Accenture

• Philippines
• March 2009 to March 2010

 Deals with health insurance processing.
 Processing claims of health providers according to their rendered services.
 Responsible for review and auditing claims for pre-payment or post-payment.
 Safe-keeping of files and attending to other office related works.
 Assists in hourly monitoring of daily production and do the time report
of the whole team.
 Encoding updates and analyzing of new scope services details.
 Ensures that customers receive cordial and efficient service