Administrative Assistant, Government Relations
Middlesex University
Total years of experience :19 years, 11 Months
• Provides secretarial and administrative assistance to the Government Relations Manager
• Develops and maintains well organized filing system that permits easy reference and rapid retrieval of information
• Maintains students / employees’ individual files and updates visa related database of the students / employees
• Regularly updates students’ / employees’ personnel files by emailing them of their outdated documents (e.g. passport, visa, etc.)
• Screen incoming documentation and information from a variety of sources; track, organize, and file visa applications accordingly.
• Initiate, process and complete all student / employee visa requirements (new, renewal and cancelation) on Government’s online portal
• Ensure 100% compliance at all times by keeping up to date with any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures and keep the Human Resources Department informed of such changes.
• Inform students / employees about their medical screening and bio-metrics collection appointments, visa processing timelines, and respond to any visa related queries
• Assists in the planning and preparation of meetings and conferences
• Distributes and maintains a comprehensive list of all visa that Government Relations Office applied, renewed and cancelled
• Serves as a liaison of communication for all foreign students whose visa is under the university sponsorship
• Deal professionally with internal and external clients whether via email, telephone or in person to answer questions with regards to visa processing terms and conditions
• Assists with the administration of the day-to-day operations of the Government Relations Office functions and duties
• Monitor staff productivity and performance and taking appropriate action when necessary to ensure departmental goals and targets are achieved.
• Ensure that the department meets relevant productivity targets on call handling and conversion ratios for all products lines
• Maintain effective staff scheduling ensuring optimum level of staff resources according to business need.
• Work with Human Resources and Line management, to address and handle any staff related issue.
• Ensure that company disciplinary guidelines are adhered to at all times.
• Complete appraisal assessments.
• Closely works with The Executive Office and The VIP Services to ensure that all VIP Guests are noted subject to VIP Protocols and Procedures set by the Resort
• In charge of escalated issues concerning guests’ complaints to come up with the best possible solution that will create a win- win solution
• Hold regular team meetings
• Handled VIP Reservations coming directly from the Executive Office and ensured that all concerned departments are informed with guest’s itinerary and schedule
• Sold effectively the Resort products and services using up selling, cross selling and suggestive selling techniques
• Maintained high level of communication and feedback within the department.
• Attended all inquiries, complaints and requests regarding reservations
• Recorded and processed reservations made by phone, fax, email, websites and Global Distribution System and ensured response within 24 hours of receipt
• Accepted waitlist reservations with effective follow up based on priorities
• Updated the account profiles on a regular basis in order to maintain an accurate database
• Processed no shows and late cancellation reservations by investigating, recording and charging them efficiently
• Performed 24 hours arrival check list whenever necessary
• Performed other duties as may assigned by the immediate superior or supervisor
Customer Support Representative for US Health Care Complimentary Medicine
• Educated callers about patients’ treatment plans, claim status and other inquiries about being in network with the company.
• Senior Floor Support - took-in supervisory calls and acted as supervisor-in-charge.
Customer Service/Technical Support Representative for US Retail Store
• Assisted callers about their issues on mp3 players regardless of their brands.
• Responded to customers’ inquiries regarding receipt request and order status.
• Point of contact as Assistant Team Leader.
• In charge of the entire Front Office Operations whenever the Front Office Supervisor and the Resident Manager is out of duty.
• In charge of the weekly manning schedule of Front Office Department.
• Reported a weekly and monthly operations update to the Resident Manager.
• Processed all requests for room and other bookings with the reservation staff.
• Handled check in or registration of the hotel guests.
• Recorded monetary transactions incidental to the conduct of the business, and foreign exchange.
• Handled telephone communication system, answered all incoming calls, disseminated guest’s messages, screened calls and other related functions.
• Performed Night Auditor Functions whenever necessary.
This 6 week course introduced major Sales and Marketing/Logistics challenges face by organizations in the GCC region. The different aspect of Business development and cover the principal issues.
• Gawad Lasalyano Awardee (S.Y 2002 - 2003) • Overall Chairperson for Convention Management Course (S.Y 2002 – 2003) • Vice President, Council of HRM Students’ Class Leaders (S.Y 2002 – 2003) • Class Leader (S.Y 2002 – 2003) • Second Runner – Up for Bar Whiz Category of Bar Wars 2 (S.Y 2001 – 2002) • Silver Medallist for HRM Week Quiz Bee (S.Y 1999, 2001).