Butler
St. Regis Hotel
Total des années d'expérience :6 years, 7 Mois
St. Regis Hotel
West Bay, Doha, Qatar (February 14, 2012 to Present)
Butler
- Responsible for attending to all guests requests and ensure that they are fulfilled to guests' satisfaction according to the prescribed standards.
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a "can-do" approach to all tasks assigned.
- Review all in-house, arriving and departing on a regular basis; process the check-in and check-out process in a timely and professional manner on case to case basis.
- Escort guests from the front of the hotel to the suites and serve the guests as needed, such as hotel tours, suite tours, detailed explanation of services, unpacking and packing luggage.
- Responsible for taking food and beverage orders for in-suite dining and serving the items.
- Attends to all aspects of service within suites, hotel outlets including food and beverage service, linen, restocking amenities, equipment and supplies.
- Supervises the housekeeping attendant and help them in prioritizing the rooms to be cleaned accordingly.
- Attends laundry, dry cleaning, ironing, mending and shoe polishing work as needed.
- Attends to errands assigned including, tickets, shopping, food products, deliveries and packages.
- Anticipates guest needs, respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.
- Offering signature services of St. Regis standards especially upon check in.
One & Only The Palm
West Cresent, the Palm Jumeira, Dubai, UAE (November 16, 2010 to May 2011)
Senior Host
- Responsible in the preparation of the rooms for guest arrival with preferences and requests set prior to arrival.
- Greet and escort guests to their rooms and undertaking in room check-in.
- Provided quality and personalized services to guests especially on the villas.
- Provided exceptional and memorable services to guests throughout their stay.
- Followed-up and ensured that guests' requests are met in a timely manner.
- Checked guest satisfaction, understand feedback and implement changes accordingly.
- Conversed and understand guests in a more relaxed, but informed style.
- Prepared the Roster every week for the butlers and implemented tasks assigned by the head butler.
- Discussed with the team the plans and future events in the hotel.
Al Faisaliah Hotel, A Rosewood 5 Star Hotel
Riyadh, Kingdom of Saudi Arabia (March 2007 - March 2010)
Butler
- Prepared the rooms for guest arrival.
- Updated the systems after guest arrivals.
- Escorted guests to their room/s and carried out in-room check-in as well as check-out.
- Assigned designated direction, orders and tasks to room attendants.
- Assisted guests with their needs and demands such as sightseeing, ticketing, housekeeping, laundry service, taking wake-up calls & early morning service, etc.
- Replenished the mini bar and making charges for the same.
- Trained newly hired butlers.
- Discussed to the Head Butler and Co-Butlers the status of each guest every day especially those VIPs.
Butler of the Month (October 2007)
Al Faisaliah Hotel, Riyadh, Saudi Arabia
Cardiopulmonary Resuscitation Training
King Faisal Hospital, Riyadh, Saudi Arabia
Professional English Butler Training (affiliated) by Robert Watson
Al Faisaliah Hotel, Riyadh, Saudi Arabia
Housekeeping Training
Rembrandt Hotel, Quezon City, Philippines
Max' Restaurant (March 2006 - August 2006)
Marquinton's Place, Bluewave Mall, Marikina City
Barista
- Prepared/ Served alcoholic & non-alcoholic drinks
- Prepared varieties of hot & cold beverages
- Made the inventory for the stock and equipment and organized bottles and glasses on the shelves.
- Maintained the cleanliness of the bar area and observed workplace hygiene, occupational health & safety, and security procedure.
Pizza Hut (May 2005 - January 2006)
Sta. Lucia East Grand Mall, Cainta Rizal, Philippines
Service Crew
- Made the opening and closing inventory and checks the status of the stocks.
- Made varieties of pizzas, pasta dishes, desserts, and other pizza hut product.
- Maintained and cleaned the equipments at the back of the house.
- Conducted inquiry to satisfaction to the guest.
- Trained newly hired back of the house staff.
- Took and served the orders while at the same time observing the activity of the guests.
- Responsible in achieving 100% CHAMPS score from the mystery guests.
- Maintained and organized the overall appearance of the dining area.
TRAININGS & CERTIFICATIONS
Concierge Training
St. Regis Doha, Qatar
Front Office Training
St. Regis Doha, Qatar
Graduate of Bachelor of Science in Business Administration Major in Hotel & Restaurant Management National College of Business & Arts (2001 - 2006) Aurora Blvd. Cubao, Quezon City, Philippines High School
Roosevelt College (1996 - 2000) Lamuan, Marikina City