Franciscar Ndaboine

• Monitor operational performance through reporting, documentation review, and
continuous process improvement.
• Coordinate staff onboarding, training, and performance management to promote
accountability and compliance.
• Maintain accurate operational records and reports to support management decision
making.
• Ensure confidentiality, accuracy, and compliance in handling patient information and
organizational documentation.
• Investigate and resolve operational issues while implementing corrective actions to
improve service delivery and compliance.
• Support internal controls by ensuring adherence to established procedures and
approval processes.
• Promote ethical conduct, professionalism, and accountability across the team.

• Welcomed and registered patients while maintaining professionalism and
confidentiality.
• Verified insurance coverage and patient information through phone and email
communication.
• Scheduled appointments and optimized provider time and patient flow.
• Handled incoming calls, inquiries, and visitor management efficiently.
• Processed payments and maintained accurate electronic payment records.
• Supported patient satisfaction by addressing concerns and providing clear
information.

• Managed compliance documentation and statutory submissions, including WCF,
OSHA, and TRA requirements, ensuring accuracy and timely renewals.
• Coordinated procurement of office supplies and services, monitored supplier
performance, and maintained procurement records.
• Assisted in vendor management activities, including obtaining quotations, processing
purchase requests, and maintaining supplier documentation.
• Monitored expenditures and prepared expenditure reports to support management
decision-making and budget control.
• Prepared invoices, EFD receipts, reports, correspondence, and compliance-related
documentation.
• Maintained accurate records and document control systems to support internal and
external audits.
• Supported risk mitigation efforts by ensuring adherence to company procedures and
regulatory requirements.
• Prepared management reports, presentations, and proposals to support operational
planning and governance.
• Collaborated with various departments to improve administrative processes,
efficiency, and compliance..
• Collected, verified, and entered accurate data into the organization database.
• Worked closely with local leaders to identify arts and crafts stakeholders.
• Maintained confidentiality and accuracy during data collection and reporting.
• Participated in strategy meetings to improve data collection processes.

• Managed patient reception, appointment scheduling, and phone communications.
• Verified patient demographic and insurance information during visits.
• Maintained confidentiality of medical information and patient records.
• Assisted with billing inquiries and office supply management.