General Manager Retail
Capital Group
Total years of experience :51 years, 7 Months
Managing the hypermarkets daily operations, ensuring we achieve our financial goals and expand our market position.
In charge of procurement, developing effective sourcing strategies, and forming beneficial relationships with merchandise suppliers;
managing the budget intricately, forecasting Profit & Loss, and overseeing capital expenditures and investments.
Playing a pivotal role in Human Resources by recruiting talent, introducing new procedures, and designing team structures.
Overseeing the design and implementation of merchandise ranges and ensuring the timely production of in-demand items.
Strategizing and executing impactful marketing and advertising campaigns to drive customer engagement and sales.
Facilitating sourcing supplies, entering into suppliers agreements, and regularly holding negotiations to derive maximum value.
Conducting rigorous competition surveys and deriving actionable insights, subsequently implementing targeted action plans.
Devising and implementing the stores overarching strategy, ensuring alignment with the hypermarkets vision and mission.
Conducting SWOT analyses to identify areas of opportunity and potential risks, formulating strategies for growth.
Achievements/Tasks
Managing the hypermarkets daily operations, ensuring we achieve our financial goals and expand our market position. In charge of procurement, developing efective sourcing strategies, and forming beneficial relationships with merchandise suppliers; managing the budget intricately, forecasting Profit & Loss, and overseeing capital expenditures and investments. Playing a pivotal role in Human Resources by recruiting talent, introducing new procedures, and designing team structures. Overseeing the design and implementation of merchandise ranges and ensuring the timely production of in-demand items. Strategizing and executing impactful marketing and advertising campaigns to drive customer engagement and sales. Facilitating sourcing supplies, entering into suppliers agreements, and regularly holding negotiations to derive maximum value. Conducting rigorous competition surveys and deriving actionable insights, subsequently implementing targeted action plans. Devising and implementing the stores overarching strategy, ensuring alignmentwith the hypermarkets vision and mission. Conducting SWOT analyses to identify areas ofopportunity and potential risks, formulating strategies for growth.
Achievements/Tasks
Responsible for overseeing procurement, sourcing, and logistics management for five international sites in the UAE, Kazakhstan, Uzbekistan, Morocco, and Jordan. Implement a procurement strategy that is in alignment with the companys overall vision and direction; optimize the management structure of procurements and stocks, and streamline procurement procedures across all fields. Managing relationships with suppliers and service providers, ensuring that we have efective and eficient services at the highest business level possible; overseeing the logistics management and goods transportation flow globally. Ensure that the stock is managed efectively and eficiently, and also take charge of global stock management and optimization, supply chain setup and ERP implementation. Involve in stock control and reorganization and implement processes to streamline communication, information sharing and reporting within the procurement category. Optimize procurement and sourcing operations, improve eficiency and efectiveness and ensure that the supply chain management is aligned with the companys overallvision and direction.
WORK EXPERIENCE
Achievements/Tasks
Oversaw the management of six supermarkets that were opened throughout the year, and in preparation for the opening of a total of 20 supermarkets in 2017 and 2018, directed the Catering opening and Head Ofice team, and was responsible for all aspects of daily supermarket operations to ensure we met our financial objectives and increased our market share. Involved in direction of procurement, sourcing, and merchandise suppliers, including negotiating supplier agreements, and managing merchandise ranges and production; oversaw marketing and advertising eforts; facilitated the companys development, set up new procedures, and established team frames in the Human Resources department. Involved in selecting locations, managing material, creating fit-out plans, designing planograms, negotiating with suppliers, conducting competition surveys, and creating action plans and SWOT analyses to ensure the success of each new store, leading the stores and production center openings, as well as the overall Group expansion. Managed budgeting, analyzing, and forecasting P&L and capital expenditures; oversaw the preparation and opening of the Catering center, including developing plans, recruiting staf, and managing the materials in the laboratories, such as bakery, pastry, viennoiseries, and hot and cold kitchens, which were directed to retail, corporate kitchen, and VIP clients.
Managed the retail operations of three supermarkets, a warehouse, and the head office; oversaw all aspects of the daily operations of the supermarkets and was accountable for the human resources management including coaching, motivating,
and training staff to ensure that customers received an exceptional experience, and setting up procedures.
Responsible for procurement and production of merchandise ranges, marketing and advertising, sourcing supplies, and
negotiating supplier agreements; playing a key role in store openings, overseeing the material selection, planograms, supplier
negotiations, competition surveys, and action plans; developing strategies for the stores and leading teams and employees to
achieve their targets.
In charge of budgeting, analyzing, and forecasting the Profit and Loss (P&L) statement, capital expenditures, and investments
to ensure that the companys financial targets were met.
Achievements/Tasks
Managed the retail operations of three supermarkets, a warehouse, and the head ofice; oversaw all aspects of the daily operations of the supermarkets and was accountable for the human resources management including coaching, motivating, and training staf to ensure that customers received an exceptional experience, and setting up procedures. Responsible for procurement and production of merchandise ranges, marketing and advertising, sourcing supplies, and negotiating supplier agreements; playing a key role in store openings, overseeing the material selection, planograms, supplier negotiations, competition surveys, and action plans; developing strategies for the stores and leading teams. In charge of budgeting, analyzing, and forecasting the Profit and Loss (P&L) statement, capital expenditures, and investments to ensure that the companys financial targets were met.
Responsible for the sourcing of local and international suppliers; procuring supplies for the opening of 20 new stores, including
4 hypermarkets and 16 supermarkets; defining the product range that matched the customer profile for each store; negotiating
yearly agreements and contracts with suppliers and developing all weekly/monthly promotional plans.
Recruited and trained category managers and ensured the Hygiene and Quality department was well managed.
Conducted store audits, reported, and developed action plans with control points, and implemented ISO 22000, a food and
safety management system, to ensure the highest levels of quality and safety in all of our stores.
Visited stores regularly, conducted SWOT analysis, and developed strategies to improve P&L lines across all income streams,
including rebates, gross margin, opening fees, payment terms, and marketing.
Worked as the Head Manager in charge of a bakery-pastry production center, which comprised 7 laboratories producing French
bread, Arabic bread, donuts, pastry cream, pastry dry, Arabic pastry, and viennoiseries.
With a team of 45 employees, supplied all 20 hypermarkets and supermarkets, ensuring the highest standards of quality and
freshness in our baked goods.
Achievements/Tasks
Responsible for the sourcing of local and international suppliers; procuring supplies for the opening of 20 new stores, including 4 hypermarkets and 16 supermarkets; defining the product range that matched the customer profile. Recruited and trained category managers and ensured the Hygiene and Quality department was well managed. Conducted store audits, reported, and developed action plans with control points, and implemented ISO 22000, a food and safety management system, to ensure the highest levels of quality and safety in all of our stores. Visited stores regularly, conducted SWOT analysis, and developed strategies to improve P&L lines across all income streams, including rebates, gross margin, opening fees, payment terms, and marketing. Worked as the Head Manager in charge of a bakery-pastry production center, which comprised 7 laboratories producing French bread, Arabic bread, donuts, pastry cream, pastry dry, Arabic pastry, and viennoiseries. With a team of 45 employees, supplied all 20 hypermarkets and supermarkets.
Worked as Head of Department, overseeing Fresh Food, Consumer Goods, and Heavy Household Electronics.
Responsible for opening and managing several hypermarkets including Carrefour Al Saqr Abu Dhabi, Century Mall Dubai,
Carrefour Muscat City Center, and Carrefour City Mall Amman.
Played a pivotal role in the forecasting and budgeting process, closely monitoring the financial targets and taking necessary
action plans to achieve the required figures.
Recruited and trained new teams for store operations, including purchasing materials and negotiating with suppliers to ensure
smooth and efficient operations.
Oversaw store openings, including the recruitment of full teams, which comprised 150 persons from 55 different nationalities,
and implemented training programs for their development.
Led the implementation of all sections of the departments, including merchandise, human resources, finance, and asset
management, and was responsible for developing new projects, such as coffee shops, stands, and hot corners, to enhance the
customer shopping experience.
Conducted yearly supplier agreement negotiations, managed the database, centralized margins, and executed national
promotions.
Achievements/Tasks
Worked as Head of Department, overseeing Fresh Food, Consumer Goods, and Heavy Household Electronics. Responsible for opening and managing several hypermarkets including Carrefour Al Saqr Abu Dhabi, Century Mall Dubai, Carrefour Muscat City Center, and Carrefour City Mall Amman. Played a pivotal role in the forecasting and budgeting process, closely monitoring the financial targets and taking necessary action plans to achieve the required figures; conducted yearly supplier agreement negotiations, managed the database, centralized margins, and executed national promotions. Oversaw store openings, including the recruitment of full teams, which comprised 150 persons from 55 diferent nationalities, and implemented training programs for their development. Led the implementation of all sections of the departments, including merchandise, human resources, finance, and asset management, and was responsible for developing new projects, such as cofee shops, stands, and hot corners.
WORK EXPERIENCE
Sections full management: teams management
seasons, full ordering process, receiving
Daily margin follow-up& competition survey
Managing the full aspects of the sections.
Hypermarkets GEANT Hypermarkets from 6000 to 11000 m2 over 4 stores (Pessac, Cholet, Niort, Sables Olonne).
aim Head Office - Jordan: Head Merchandise Manager
suppliers, procurement to supply over 20 new stores openings
range matching with the store customer’s profile, yearly agreements and contracts with suppliers,
egotiation of all weekly/monthly promotional plans.
managers.
of the Hygiene and Quality department. Stores Audit and reporting with action plan and control
Implementation of the ISO 22000 (food and safety management systems).
reporting with action plan and control points (SWOT).
P&L lines improvement on all incomes: rebates, gross margin, opening fees, payment terms, marketing.
of the Hygiene and Quality department Implementation of the ISO 22000 (food and safety management systems).
Head Manager in charge of the bakery-pastry production center with 7 laboratories (French bread, Arabic bread,
donuts, pastry cream, pastry dry, Arabic pastry, viennoiseries) with a team of 45 employees supplying
Jordan): Head of Department (Fresh Food, Consumer Goods,
Al Saqr Abu Dhabi, Century Mall Dubai, Carrefour Muscat City Center, Carrefour
Forecast and budget preparation, financial targets follow up with needed action plans to achieve required figures, Team
of material, supplier’s negotiations, stocks management, competition
CARREFOUR, 12000m2 to 15000 m2.Dubai, Abu Dhabi, Oman.
of the full teams: 150 persons, 55 nationalities, training programs, purchase of Material
shelves, laboratories andwarehouse organization, implement order schedules and systems, supplier’s
of the departments..
Management on the 4 policies: HR, merchandise, Money and Assets.
Developing new projects (coffee shop, stands, hot corner).
Yearly supplier agreement negotiations, database management, margin centralization and national promotions
Section Manager (Fresh Food, FMCG)
management, merchandises, quality control, customer service, purchasing
control, stock-taking, advance bookings for heavy seasonal campaigns.
& competition survey, hygiene standards respect and follow-up.
Managing the full aspects of the sections.
Hypermarkets from 6000 to 11000 m2 over 4 stores (Pessac, Cholet, Niort, Sables Olonne).
Merchandise Manager Fresh-Food
openings (4 hypermarkets and 16
s and contracts with suppliers,
and reporting with action plan and control points.
P&L lines improvement on all incomes: rebates, gross margin, opening fees, payment terms, marketing.
food and safety management systems).
with 7 laboratories (French bread, Arabic bread,
donuts, pastry cream, pastry dry, Arabic pastry, viennoiseries) with a team of 45 employees supplying the 20 hypermarkets
Department (Fresh Food, Consumer Goods, Heavy House Hold
, Carrefour Muscat City Center, Carrefour
Forecast and budget preparation, financial targets follow up with needed action plans to achieve required figures, Teams
management, competitions surveys, Customer
purchase of Material and store
supplier’s negotiations.
Yearly supplier agreement negotiations, database management, margin centralization and national promotions
service, purchasing, preparation of the
for heavy seasonal campaigns.
Hypermarkets from 6000 to 11000 m2 over 4 stores (Pessac, Cholet, Niort, Sables Olonne).
Achievements/Tasks
Managed all aspects of the sections including teams, merchandise, quality control, customer service, purchasing, and the preparation ofseasonal campaigns. Responsible for the full ordering process, receiving control, stock-taking, and advance bookings for heavy seasonal campaigns. Ensured daily margin follow-up and competition surveys, as well as the maintenance of hygiene standards.
business management
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