IT SALES EXECUTIVE
GENIUS COMPUTER TECHNOLOGY
Total years of experience :11 years, 4 Months
Demonstrates and explains products, methods, or services in order to persuade customers to purchase products or utilize services.
Researches and investigates products to be presented to prepare for demonstrations
Sets up and arranges displays and demonstrate areas to attract the attention of prospective customers.
Maintains relationships with clients by providing support, information, and guidance; researching
Mission Critical System Monitoring for Core Banking, ATM and POS Switches, and VISA transactions monitoring.
Created MIS Reports including Change Request and Advisory for Core Banking, Transmittal, Clearance & Acceptance, Problem Incident, Minutes of Meeting, Preventive Maintenance Inspection, Inventory and ATM Reports every end of shift.
Performed EOD / SOD, Full and Minor Backup, Restoration in Production and UAT Server for Core banking system.
Monitored IT infrastructures through Nagios.
Maintained IT equipment (Laptops/Desktops/Notebooks, Printers, and Network Devices - switches/routers/access points).
Answered calls based on customer concerns and complaints regarding the NuGen machines and creating ticket accordingly.
Assist/Coordinate with network controllers/carriers (Globe, PLDT and SMART) in all line problems.
Installed, configured and rectified Software, Hardware and Operating Systems
Conducted simple trainings and guidance to end-users on proper use of IT Systems and facilities.
Performed maintenance and repairs for moderate PC hardware problems.
Performed other IT Administrative function such as hardware inventory, manual documentation of IT related processes and procedures.
Monitored ATM transactions on all branches and isolate issues.
Responsible in providing technical services to clients in terms of
Preventive Maintenance and Service Response Calls including sales of
spare parts and consumables
Monitored the performance of the machines assigned and
recommended necessary actions and solved machine problems within
24hour period.
Recommended replacements / upgrading of machine based on the
present performance.
Customer interaction to promote products and services
Maintained professional standards and customer relationships.
Provided technical services for printers, laptops, desktops and other
electronic device
Installed Operating Systems, Software, Hardware, Printers and other
devices needed.
Maintained and monitor technical/IT equipment.
Troubleshoots Network, Software and Hardware
IN
Batangas