Corporate Strategy Consultant
alfa
Total years of experience :17 years, 0 Months
Corporate Strategy & Management Consulting:
• Develop and implement a 5 Year Strategic Business Plan for the Company
• Develop strategic plan and translate it into corporate roadmaps
• Conduct analysis, develop market and financial models for presentations as supporting evidence for Company strategic choices
• Study the feasibility of the company’s entrance into the Healthcare sector as a strategic choice. Propose cost and time effective methods to achieve a Diabetes Support Plan
• Tracking company’s Earning Releases on a quarterly basis
• Allocate company’s cost drivers and define effective methods to reduce operational costs
• Work jointly with GSMA to measure the company’s Carbon footprint. Propose methods to reduce Carbon emissions and environmental impact
• Work Jointly with LIBNOR for the implementation of ISO26000 (Social Responsibility)
• Work Jointly with IPSOS and PRG Group in the assessment of Customer Experience. Propose initiatives to better manage Customers’ expectations
• Benchmark Group’s financial performance vis-à-vis peer Groups and Operators
• Provide Support for the CEO Management presentations, seminars and conferences
• Assess potential Acquisitions, Mergers and new Market Entries (international assignments in Myanmar, Libya, Madagascar, Lagos, Kenya, Uganda, Egypt, Burundi and Kazakhstan):
Inspect Market (Social, Commercial Cultural, Economic and Legal Environments)
Evaluate Potential Companies including Due Diligence
Forecast Revenues and Costs
Assess Cultural Impacts of Mergers and Acquisitions
Provide Due Diligence
Produce Business Plans for the operation
Innovation:
• Keep in tune with the telecom Markets, technical and commercial, trends through research while bringing in what could be of added value to Alfa’ roadmap.
• Propose necessary plans to adopt in order to align the people and network with the set strategy.
• Provide (best practice/innovative approach) up to the high level feasibility of requirements/ services/ projects wherever applicable.
• Forecast the impact of network changes from the existing state to the target state, while identifying risk factors by applying appropriate business analytical frameworks (GAP/SWOT/5 Forces etc…)
• Analyse and provide the impact of new technologies, products and services on the existing networks in terms of:
Internal Strengths & Weaknesses and External Opportunities & Threats
Investment Requirements, Operating Costs, Profit Margins
Resource Allocation and Requirements
Future Direction in line with the present Corporate Strategy
Forecast Subscriber Growth and Service Adoption
Project Management:
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
• Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
Project Management:
• Responsible and accountable for the coordinated management of services and projects directed towards strategic business
• Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Coach, mentor and lead personnel within a technical team environment
Solution Creation & Architecture:
• Designed innovative solutions, at no cost for the company
• Designed a no-cost credit transfer service
• Designed an Award Winning “Call Me Back-Ehkineh” Service targeting low ARPU segments
• Improved and enhanced software engineering processes by using continuous integration and test-driven development
• Provided technical solutions leading to the improvement and optimization of the Operational tasks
Solution Integration and Support:
• Providing Operation & Maintenance (level 1 & 2) of Server Platforms (SMSC, SDP, AIR, IVR, GPRS, MMS, WAP and other VAS Platforms, MDS 3.5 Nokia Mobile TV platform...)
• Troubleshooting and Solving Network and Service Problems
• Participating, developing, and validating the technical feasibility of new services & projects
Charging and Revenue Assurance:
• Operations and Support of the Online Charging System (Ericsson PPS3.6.2, CS4.0 and CS5.0.3)
• Disaster Recovery Process Implementation and Testing: on top of CS4 then CS5 and a real failover was performed over test SDPs
• Subscribers Credit Migration: Credit was transformed from units to dollars.
• Online Data Migration: Data Subscribers were migrated from an offline charging solution to online charging.
• Assisting in ensuring charges have been properly and accurately loaded or calculated, and invoiced
• Build an understanding of service-level KPIs and regularly make sure they are met
• Work collaboratively with the rates/operations team to ensure rate are configured correctly
Customer Support:
• Providing solutions to specific customers complaints arising from complicated situations and for which customer care were not able to answer
• Assisting customer care teams and customers in building service and solution understanding to maximize service utilization
Graduation with High Distinction Thesis: Effective Leadership Behavior in Lebanese Organizations. The thesis studied 2 major economic sectors (banking and telecom) 3 of the biggest companies in their field the characters and behaviors exhibited by Managers & Business Leaders and their subordinates behavioral desirability. The mathematical analysis statistically correlated the behavioral display and desirability to come up with the proper conclusions and recommendations
Highest Distinction on Graduation Dean's list for all Semesters of Residency