Commercial and Tender Admin
Sanofi
Total years of experience :19 years, 11 Months
• To produce exceptional quality tender submissions, tailored to the requirements of each individual client, producing the best possible bid for the company.
• Managed internal and external mail functions.
• Handle all incoming calls of internal and external enquiries and take necessary information.
• Manage and organize the diary in order to prioritize the urgent requests.
• Manage administrative tasks such as purchase approvals, business travel authorization, contract approvals, authorization expenditures, expense reports and visa applications etc.
• An ability to take minutes at Tender Steering Meetings and prepare correspondence, reports and Presentation records to be kept of all action points.
• Preparing travel arrangements, Hotel Accommodations and visa as required.
• Co-ordination, completion and submission of pre-tender, tender and post-tender documentation, including substantiated and compelling content for each individual bid
• Maintain records of quotations and tender submissions issued and resultant wins/losses
• Check various Tender Search systems on a daily basis and identify any contracts which may be of interest to the Company, either to bid or for market intelligence purposes.
• Responsible for updating Sharepoint, databases and company sales records and to produce reports for both the team and for the Tender director when required.
• Manage and organize team Meetings and Events.
• Preparing Import Permit and send to Hospital for signature and stamp, later need approval from MOH.
• Responsible for ensuring tenders are submitted consistently ahead of the deadlines set by the tendering authority or body.
• To maintain records confidentiality at all times.
• Receive and deal with enquiries from colleagues and Clients concerning Tenders.
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Creates and maintains service reports
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Creating invoices, dispatching and doing estimation following up on the invoices.
• Managed internal and external mail functions.
• Managed Client payments (cheque, cash, credit card)
• Follow up with the Dealers and Workshop for the completion of work.
• Conduct regular pantry supplies and maintenance checks throughout the day and report any purchase
• Reporting to the Manager on the Client status per the fleet and potential business for future, which endorses our Quality in Service
• Reporting to our Finance Department on the Petty Cash
• Organizing Business meetings for our Management with our Valid Clients
• An overall team player helping in the coordination of our various Department’s Activities
• Making reports on AEDs (Expenditure Commitment Authorization or Disposal)
• Making reports on AEDs (Business Travel Authorization)
• Cheque Request / Bank Transfers / Petty Cash
• Expenses Report every month (Department personnel, who submits the expenses to me, need to be forwarded to Accounts dept.)
• Registration for congress to be done on :-
- Convention line
- E-Room
- Arrangement of Sales meetings
- Email Correspondence
• Was responsible in dealing with the disputes and catering the needs of the Client in a very professional and effective manner.
• Interacting with the clients to move the excess available Fleet.
• Achieve the mission for the benefit of the company by effectively executing the sales correspondence in a timely manner through email.
• Generated daily and bi-weekly reports.
• Follow up on payments / receivables
• Reporting to the Management on the Business activities and providing the feedback on the Client Management
• Reporting to Finance on Petty Cash
• Reporting to the Branch Manager on Business Potential with various firms
• Key Account handling for some of the most prominent corporate clients in the Jafza, Dubai