system engineer
Al Ahlia Integrated Trading & Contracting
Total years of experience :8 years, 9 Months
• Operates and maintains all aspects of server administration to Microsoft 2019 Active Directory, Domain Name System (DNS), Domain Host Configuration Protocol (DHCP), print queues, etc.
• Responsible for the daily administration of Exchange servers (2008 or higher) and Outlook Web Access (OWA).
• Manage and troubleshoot Windows Active Directory, Group Policy Objects (GPOs), and Domain Name System (DNS)
• Managing VMware, vSphere Client, Hyper-V Virtual Machines & Creating Virtual Machines with Server Installation as per the Data Storage
• Managing Windows Server 2016/2019 Data Center with different services
• Managing Virtual Machines like DC, WSUS, File Server, Print Server
• Installing & Configuring Microsoft AD DS, DNS, DHCP, Group Policy, NFS Server, WDS, WSUS, File service resource management
• Manage Symantec backup exec and Veeam Backup, Updating Windows Patches
• Uses Veeam Backup, VERITAS Backup Exec to conduct file server backup and restores.
• Server configuration and management tools (Microsoft System Center Operations manager (SCOM) and System Center Configuration Manager (SCCM)).
• Managing Microsoft Office 365 Business Standard & Microsoft Defender ATP
• Creating users & Groups (Distribution, Dynamic Distribution Groups)
• Managing OneDrive & Microsoft Teams, User Mailbox, Attachment Quote, Share Point
• Managing Malware Filter, Spam Filter & Assigning Anti Malware, Spam Policies Managing Quarantine Mails as per the Policies
• Troubleshooting Spam Mail, Quarantine Mail, Phishing Mails by Proofpoint Essential
• Managing ATP to Protect Attachment in Mails, OneDrive, Teams, SharePoint Creating Mail Rules to Protect Password Attachment
• Checking Mail Message Header by SPF, DKIM, DMARC
• Utilize BMC Remedy IT Service Management (ITSM) suite and IT Business Management (ITBM) and related tools:
• Asset Management and configuration management
• Change management
• Knowledge management
• Performing Hardware, Server, System implementations, Performance Tuning, Monitoring and Upgrades.
• Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work
• Performing regular systems and OS upgrades/patching
• Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based on established departmental standards
• Coordinating with Suppliers for IT Assets Quotations Renewal of IT Assets with Contract
• Network Maintenance & Troubleshooting
• Perform desk-side support services on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software’s.
• Remoting accessing Client PC by Windows Remote Assistant, SCCM, Remote Desktop Connection
• Troubleshooting like Printer, Outlook, AutoCAD, Windows Blue screen, Password resetting, PST Password Break, Microsoft files password break, Projector setup for Presentations.
• Managing Attendance System & Bio Time ZKTeco software
• Creating user’s permission and Share Folder security permissions.
• Managing the user accounts, User level permission and rights.
• Solving log and report production problems in timely manner to ensure users and management updates with production problem.
• Manage all application administrative functions and implement system updates as per the change management.
• Manage applications users' privilege & access to ensure system security.
• Handle applications global outages and handle the backlog accordingly.
• Provide consulting to system users to work out business complex scenarios to maximize user awareness and system usage.
• Out of business hours on call support for clarify ecosystem performance and availability.
• Daily checking the Firewall, spam mails, junk mails
• Configuring windows 2012/2012 R2/XP in network environment.
• Integral FCA installation, outside installation, VPN connections for users.
• ITOP management assessment details of all users configuration on ticketing system.
• Installation and configuration of outlook, creating users with credentials.
• Network drive access according to the user needs.
• Remote user access to the client and users to solve the issue via remote user software.
• Creating and managing user accounts and group accounts in windows 2008 Server.
• Configuring and managing Disk Quotas
• Planning, implementing, configuring, managing, and troubleshooting various network infrastructure services like DHCP, DNS
• Troubleshooting problems related to various applications software and hardware
component of the system in time as per service level agreement
• Troubleshooting Outlook issues, MS Internet Explorer and TCP/IP connectivity problems.
• Making reports for the same day to day problems
• Data Recovery from Internal Hard disks and External Hard disks like formatted; Data lose & deleted files using third party software.
• Internet Security and Antivirus installations, registrations and trouble shoots.
• Creating calls from remotely through the network from all branches.
• Creating all the reports through web portal access management.
• Daily tasking job of Networking issues, printer issues, data lost issues, backup issues etc.
• Installing and configuring Windows 2000/2003/2008 Server operating systems.
• Maintain and manage the network server and systems infrastructure
• Manage and troubleshoot Windows Active Directory, Group Policy Objects (GPOs), and Domain Name System (DNS)
• Manage and troubleshoot messaging protocols and operations with Microsoft Exchange 2003 and Exchange 2010 products
• Manage Symantec backup exec and NetApp SNAP manager utilities
• Provide support in the deployment and configuration of network systems
• Analyze, troubleshoot, and configure network hardware and software
• Deploy vendor updates and security patches
• Perform systems performance diagnoses and scalability assessment activities
• Apply best practices and in compliance with security and DISA guidelines
• Compose and maintain network documentation, such as topology diagrams, circuit/equipment inventories and configuration reports
• Utilize BMC Remedy IT Service Management (ITSM) suite and IT Business Management (ITBM) and related tools:
o Asset Management and configuration management
o Change management
o Knowledge management
o Assist in the tailoring and implementation of the Joint Enabling Capability Command's (JECC) Knowledge Management Plan (KMP) template to meet the supported commands’ mission objectives
• Creating backups from desktop to laptops, external backups etc.
• Creating backups of all outlook files, backup the pst files, Pst data.
• Installing Active Directory, Assigning IP Address.
• Configuring Clients, Creating Users Accounts.
• Creating User and Group Policy management.