Fadi Samour

- Assist in the formulation of strategies to build a lasting digital connection with consumers.
- Plan and monitor the ongoing company presence on social media (Google, Facebook, Instagram, and Linkedin)
- Launch optimized online ads through Google, Facebook, Instagram, Snapchat, and Twitter.
- Create/assembling landing pages.
- Provide creative ideas for content marketing and update/upload content for website/blogs.
- Collaborate with designers, translators, proofreaders, content writers, web developers and web designers to accomplish project and meet client needs.
- Measure and Optimize performance of digital marketing efforts using Web analytics tools (Google Analytics)
- Acquire insight in online marketing trends and keep strategies up-to-date.
- Maintain partnerships with media agencies and vendors.
- Handle social media for all clients starting from content mapping strategy or blog, teaser on social media, caption and hashtag creation.
- Replying on all social media queries via DM and comments.
- Generating reports of the campaigns and social media.

- Managing all communications with clients (brands)
- Serve as primary point of contact for all clients and build long term relationship with them.
- Keep an updated record of the clients and their contact details.
- Responsible for contacting clients for renewal and negotiate contracts.
- Coordinate with finance team to create the invoices.
- Following up with payments.
- Help clients through email, phone, and in person meetings.
- Managing all the communications with the development company handling the iOS and Android apps, website and back-end system.
- Spotting the areas to improve the apps and website and create new features, which will smooth the user’s experience and increase the clients' (brands) reach to users.
- Escalating the bugs and feedback to the development company.
- Handling the creation, testing and implementation of new app updates, website and back-end system according to the timetables.
- Constantly develop the current business policies and create new policies whenever needed.
- Ensure that all pipelines are up to date.
- Ensure the screening of newspapers, apps and social media on daily basis to ensure partners are providing all offers and catalogs.
- Manage creation of brands and deactivation.
- Upload and publish deals, flyers and catalogs into Content Management System.

- Preparing of statistical reports for government and faculty members.
- Coordinating dissemination of information on courses offered and procedures students are required to follow in order to obtain grade transcripts.
- Building up and updating the CAPP evaluation system for the degree requirements, summarizes progress based on the academic record, to assists the Advisers and Students in selecting the right courses.
- Preparing Graduates list and checking all the necessary documents for graduation are provided by students to submit their application to PUC (Private Universities Council).
- Issuing official transcripts and To Whom It May Concern Certificates.
- Preparing the Students' Graduation Applications to be sent to PUC.
- Coordinating class schedules with room assignments for optimum use of buildings and equipment.

- Handling a proper filing system & management of personnel files, based on hiring, transfer, promotion, resignation and other modification data.
- Handling, maintaining employees changing Status & updating salaries, Grades, Job Title..etc.
- Keep records of personnel for visas, passports, civil IDs, and other important documents.
- Process all relevant documents in reference to the criteria of immigration Dept., ministry of social affairs, and other official bodies in compliance with the laws and regulations.
- Follow up on process of applications related to work permits, employee residencies in MOSAL & MOI.
- Follow up on process of work visas, stamping residency and health cards for food handlers’ issuance.
- Follow up residency formalities such as medical check-up, finger print, medical insurance in timely manner.
- Follow up on residencies renewal and remind on employee passport renewal.
- Ensure that personnel records, files, passports etc. are properly organized, safeguarded and maintained at all times.
- Maintains good co-ordination and information with the Financial Controller/Paymaster.
- Entering, updating and monitoring all HR & Personnel Database.

- Manage social media platforms for Landmark Group's project (Facebook, Twitter, etc.), including daily monitoring, posting, and content development Adhere to the guidelines presented by the team.
- Handling customer inquiries and complains from Saudi Arabia, UAE, Bahrain, Qatar, Oman, Kuwait and Jordan through Shukran Rewards Programme Facebook Page, phone and E-mails, in English and Arabic, providing accurate and pertinent information according to the contact center guidelines and quality standards.
- Resolving customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.