IT Business Partner
National Industrialization Company (TASNEE).
Total years of experience :10 years, 8 Months
*Planning and monitoring business IT budget.
*Projects execution by gathering business requirement (BRDs), align with functional needs to ensure
proper understanding and documentation, and circulate the BRDs for reviews by end users and key
stakeholders to facilitate approval and sign-off.
*Review and ensure compliance with the overall governance framework policies, procedures, and
standards for the IT department.
*Provides regular updates to Strategic Business Unit/s managements regarding their business requests
and projects.
*Partners with Strategic Business Unit/s heads to create strategic business plan.
*Collaborates with functional and technical team members to develop effective solutions.
*Review and manage Service Level Agreements (SLAs) and Operational Level Agreement (OLAs) for IT
Services and projects.
*Ensuring all escalated issues are resolved in a timely manner with providing justification for the delay.
• System Center Configuration Manger (SCCM), Active Directory, Microsoft Azure.
• Enhanced help desk ticket system.
• Support audio and video systems.
• Provide support to customers.
• Install, modify, and repair computer hardware and IP telephone.
• Communicate with the supplier to expedite SABIC materials.
• Coordination with SABIC Insurance Department to obtain claims and settlements.
• Verify freight forwarder invoices.
Got 3.18 out of 4.00
Got 3.08 out of 4.00