Furqan Faris

 Provide L1 and L2 level technical support to end users for all desktop and laptop issues related to hardware, software and network, thereby providing effective desk-side support to users.
 Install, upgrade, configure, and troubleshoot computer hardware, software, desktops, laptops, network devices, and printers. And implement system upgrades and software updates as directed.
 Assist users with account setups, password resets, and system access. Data transfer, troubleshoot Office 365 application and install other applications.
 Setup and configuring a new windows operating system, and Experience with Windows 8, 10 and 11 operating system troubleshooting. Perform regular system updates and patches to ensure optimal performance and security.
 Setup and maintain Windows Servers, including file servers and application servers. Manage Active Directory, including users, Group Policies, and security settings.
 Provide remote support to end user, manage SCCM activities and provide end user support through SCCM.
 Track and manage IT support requests through a ticketing systems. Strong experience with ITIL/ITSM, Ticketing systems and monitoring tools.
 Installation, Configuration and Maintaining the Internet Proxy Server and E-Mail Server of the company.
 Create and maintain and update technical documentations and user guides.
 Provide comprehensive IT support for end-users, resolving issues related to hardware, software, networking and cloud services.
 Provide support for stand-alone and LAN PC users, including upgrades, installation, implementing and managing VLANs, subnets, IP addressing. And troubleshooting of network connectivity in a LAN and Wi-Fi issues.
 Solid understanding and working experience of IT Service Management concepts such as SLA, service requests, support requests, and Change Management.

 Provide L1 and L2 level technical support to end users for all desktop and laptop issues related to hardware, software and network, thereby providing effective desk-side support to users.
 Install, upgrade, configure, and troubleshoot computer hardware, software, desktops, laptops, network devices, and printers. And implement system upgrades and software updates as directed.
 Assist users with account setups, password resets, and system access. Data transfer, troubleshoot Office 365 application and install other applications.
 Setup and configuring a new windows operating system, and Experience with Windows 8, 10 and 11 operating system troubleshooting. Perform regular system updates and patches to ensure optimal performance and security.
 Setup and maintain Windows Servers, including file servers and application servers. Manage Active Directory, including users, Group Policies, and security settings.
 Provide remote support to end user, manage SCCM activities and provide end user support through SCCM.
 Track and manage IT support requests through a ticketing systems. Strong experience with ITIL/ITSM, Ticketing systems and monitoring tools.
 Installation, Configuration and Maintaining the Internet Proxy Server and E-Mail Server of the company.
 Create and maintain and update technical documentations and user guides.
 Provide comprehensive IT support for end-users, resolving issues related to hardware, software, networking and cloud services.
 Provide support for stand-alone and LAN PC users, including upgrades, installation, implementing and managing VLANs, subnets, IP addressing. And troubleshooting of network connectivity in a LAN and Wi-Fi issues.
 Solid understanding and working experience of IT Service Management concepts such as SLA, service requests, support requests, and Change Management.

 Carry out fault diagnosis, remedial repairs, calibration, and planned preventative maintenance of the ELV systems.
 Installing telecommunication equipment, routers, switches, PABX systems, cable trays, networking, and data cabling. Establishes voice and data networks by running, cable pulling, terminating, and cable splicing.
 Installation, troubleshooting, and configuration of Lighting Control System, IP CCTV system, Access control, and associated equipment.
 Design, implementation, and deployment of CCTV, data, and ELV network. And sound knowledge of HIS, RIS, and PACS and be able to troubleshoot these types of systems.
 Maintain awareness of new and emerging technologies and their potential applications to client engagements.
 Perform regular system backups and ensure data integrity, and be able to foster good relations with colleagues and be a good team player.
 Responsible for the project development schedule and ensuring the submittal before the deadline, and inspect equipment and read order sheets to prepare for delivery to users.

Installing new hardware (Cisco switches, printers, and computer workstations) and troubleshooting the network (LAN and Wi-Fi). Understand network cabling standards and connection types, and able to connect and label the new patch cords inside the cabinet.
 Fiber cable splicing, Wi-Fi/data point termination, labeling the points, and pulling the UTP cables from IT rack to rack.
 Troubleshooting network connectivity for property systems and maintaining network wire management. Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
 Upgraded some L2 switches (TP link, D-Link, and Linksys) from the Cisco 3850 switch and Cisco router. Monitor networks, and maintain routers, switches and firewalls.
 Configure and build a manageable L3 network environment on our premises, as it was an L2 and unmanageable network environment.
 Fixing network faults on a daily basis, and day to day administration and monitoring of network use, and use enhancing intranet performance, and creating internet domains.
 Monitoring network performance and proactively identify, and testing network protocols and ensuring stable and secure server connectivity.
 Having good experience in IT for installing, configuring, troubleshooting, and supporting Cisco routers, switches, WI-FI, security knowledge, and firewall basic configuration.
 Experience in Layer-2 protocols (TCP/IP, DNS, DHCP, VLANs, STP, Ether-channel, etc.) and experience of structural cabling, Cable management, and collaboration.