Manager Human Resources And Administration
Iffco Group
Total years of experience :15 years, 6 Months
Talent Acquisition
Security check, reference check, Onboarding, position creation, visa and permit, medical insurance and Induction / orientation
HR Transformation Projects
Payroll Administration
Talent Development / Evaluation
Annual Performance Review and Ratings
Increments / Bonuses
SOP's and Compliance
Employee Engagement / Surveys and Action Planning
Engagement, Inclusion, Diversity and Wellbeing Initiatives
Annual Operating Plan - HR
IMAP 360
Internal Communication and Awareness sessions
Quarterly Employee Rewards and Recognition
Team Managemen
Emiratization
Grievances
Interpersonal Skills
Legal Compliance
ISO Certification
ECOVADIS Certification
Others
Accreditation management for Partners, Participants, Volunteers, Workforce, Media and more
To prepare, deliver and ensure that the appropriate security solution is in place at all phases of the programme including Construction, Event Delivery and legacy through a guest focused, risk-based approach that sets out to provide best-in- class security.
To design, coordinate and deliver all aspects of the Event Accreditation Service for Expo 2020 Dubai, contributing to a safe, secure and efficiently run event.
Assisting in the coordination and delivery of Accreditation services for Expo 2020, supporting the implementation of a seamless Accreditation business process and integrated engagement plan that meets the requirements of Expo 2020.
Identifying critical data trends and builds data visualization tools to highlight potential issues and transform complicated problems into simplified trackable ones.
Operational Responsibilities:
• Assist in the management of Accreditation operations onsite and as a key member of the wider event operations team.
• Deliver Accreditation services
• Provide shift coverage across a variety of Accreditation Facility locations, ensuring excellent customer services are provided to all clients and stakeholders serviced in-person, by phone, email, and/or online.
Data Management responsibilities:
• Assistance with the collation, organization, analysis, and dissemination of data extracted from large data sets, ensuring high level of accuracy and attention to detail.
• Ensure that all milestones are aligned with the central strategy of the department and organization, whilst identifying areas of overlap and opportunities for collaboration
• Identify critical data trends and maintains/builds data visualization tools to highlight potential issues and transform complicated problems into simplified, trackable ones
• Assist with collating reports and the provision of data, according to audit or UAE government requirements
• Keep impeccable track of documentation, versions and changes
• Support higher management and stakeholders of key projects, ensuring performance of same is appropriately tracked, and stakeholders are frequently kept informed of progress
People Responsibilities:
• Maintain strong working relationships with colleagues and stakeholders.
• Understand and deliver Accreditation services to the expected service level.
• Ensure that Accreditation remains consistent in providing necessary support to all other Expo 2020 departments and FAs.
• Operate in accordance with Expo 2020 policies and procedures.
Health and Safety Responsibilities:
• Ensure that all company policies and procedures are adhered to, specifically to include all responsibilities and accountabilities associated with the Expo 2020 Health and Safety Policy and assurance standards
In my position im invloved in all areas of HR (L&D, Compensation & Benefits, Employee Relations, and Recruitment etc.)
• Drafting, Validating and Implementing the SOP of the company.
• Implementing and revising a company’s compensation program
• Creating and revising job descriptions
• Conducting annual salary surveys
• Developing, analyzing, and updating the company’s salary budget
• Developing, analyzing and updating the company’s evaluation program
• Developing, revising, and recommending personnel policies and procedures
• Maintaining and revising the company’s handbook on policies and procedures
• Performing benefits administration
• Maintaining affirmative action programs
• Overseeing recruitment efforts for all personnel, including writing and placing job ads
• Conducting new employee orientations and employee relations counseling
• Overseeing exit interviews
• Maintaining department records and reports
• Participating in administrative staff meetings
• Maintaining company directory and other organizational charts
• Recommending new policies, approaches, and procedures
• Developing and administering human resources plans and procedures that relate to company personnel
• Planning, organizing, and controlling the activities and actions of the HR department
• Ensuring that the overall administration, coordination, and evaluation of human resources plans and programs are realized
• Contributing to the development of HR department goals, objectives, and systems
in this role, as an HR Manager I provide Generalist support to the management team and staff, whilst providing functional support across payroll, employee relations, training, on-boarding, employee development and recruitment. In addition I am passionate about my industry and worked within Aviation, Retail and Government industries.
Responsible for processing/ drafting/ managing/Processing all below
1. Frame Work Agreements for Clients
2. Souring and Recruiting
3. Induction and On-boarding
4. Drafting and amending the SOP's/ HR policies / procedures and HR manual.
5. Attendance and Leave records.
6. Performance Management /Appraisal
7. Employee Engagement
8. Workforce Management
9. Issuing Formal Letters
10. Medical Coverage / Insurance
10. Billing Reports
11. Time Sheet update
12. Payroll Processing
13. Exit Formalities
14. Employee Motivation and T&D/L&D
15. Audit Preparation / Requirements
16. Admin / Government Relations
"HRES-Admin Co-ordinator (Emirates Airline): Jun 12 till date
Handling of all assigned transactional HR service requests received from line departments (including outstations) and all levels of employees ensuring necessary changes/ updates are made in the HRMS system, i.e. ETHOS, EK Recruitment and HR Direct, as per the guidelines (Standard Operating Process) ensuring utmost accuracy e.g.
→ Handling employee status changes & Contingent worker updates for all Emirates staff
→ Employee Contract Extension for Emirates staffs globally
→ Updating Bonds
→ Validating SOP
→ Staff Activation
→ Staff Termination
→ Cost centre updates and Validation
→ Beneficiary /Dependent details update and Activation
→ Record transactional/ employee data in appropriate systems ensuring utmost accuracy ensuring confidentiality of data privacy.
→ Maintain and update relevant non-system records (files and excel data bases etc), to ensure easy retrieval and distribution of information, & facilitate queries from customers & staffs
→ Tracking for each file of new joiners,
→ Updating candidate portal and staff database
→ Quality check of each new joiner file & → Updation of each new joiner files and related documents
→ Handling HR Admin transactional activities
→ FAQ (Frequently asked questions) validation and compilation
→ Validating/Updating & Maintaining warning records..
→ Liaise with line departments in terms of getting any required information for accurate and prompt actioning of HR service activities thereby reducing the time lag and increasing customer satisfaction.
→ Handle customer requests rapidly, actively seek customer feedback to minimise / eliminate errors to produce a high quality service. Demonstrate timely completion of assigned tasks, to the standard required while always considering the effect of front counter activities on the customer.
→ Follow-up with employees in actioning transactions in a timely manner in order to reduce number of times they have to commute/ communicate. Encourage and convince employees to use alternate methods such as employee self-service modules to minimise waiting times and workload at HR Service Centre.
→ Initiate various processes within the department to ensure improved quality, output, and customer satisfaction
Project completed for management HR ES -EGHQ
→ Process improvement, quality and speed of HR service activities in contribution to efficiency and effectiveness of HR Service Centre.
→ Statistical analysis and report of Overtime claimed.
→ Analysis of services at Emirates Employee Service Centre.
→ Preparation of action items for Counter staff's and visiting staff @ ESC.
→ Design and layout of HRES Factsheet.
→ Customer feedback analysis & reports.
→ Analysis of HRES processes action items and costs associated.
→ Process flows, Flow charts.
→ Maintaining Daily, Weekly and monthly tasks list.
→ PPT preparation.
→ Training Plans for Visa services and ESC staff.
→ Emirates Airline Employee Satellite Service Centre initiation projects and Counter/ Services plan.
Barclays Plc. Human Resources / Recruitment Management and Administration
June08 - Mar12
Roles and responsibilities:
Handling of all assigned transactional Recruitment / Transfer/ SLA / TFTE requests received from line departments & Stakeholders with Headcount and Finance approval, including the Relationship Managers, Assistant Relationship Managers, Project Managers, Executives, Co-ordinators and Admin, as per the guidelines (Standard Operating Process) ensuring utmost accuracy, Programmes used - Prime, BPLS, EBOX, MS Office, & other Internal data base programmes..
Below are the major areas included in the Recruitment Administration
→ Entire process management of "Manpower Sourcing, Interview, Selection, Recruitment, On boarding, Distribution, Placements &handling the Active employees data base"
→ Tasks completed: → Ad placement and Walk in Interviews
→ Final Interviews and Short listing
→ Offer letter issuance, Induction and Training
→ Identification of Fraud and Sanction cases (pre screening)
→ Candidates Screening (Fraud, Sanction, Liability, References, Previous employment checks) etc
→ Reference Check (Minimum 2 Previous Employers feedback)
→ Tracking and supervising the issuance of Labour Card, Work permit, & Medical Cards within the TAT
→ Plan and participate in events organized by Barclays Consumer Banking
o Internal and external transfers
→ Head count Approvals / Reports
→ 5- Outsource Agencies (ETE Process) supervision including Innovations, UMC, Excel Vision, Tarweeg, Intelenet Global Services & Sawaeed
→ Evaluation of Each Vendor on basis of the Performance matrix with records of each error or exceptional service provided
→ No objection letters / Terminations / Warning Letters
→ SIN Pack analysis
→ Providing Feedback and reference to new employers of Barclays Ex -staffs
Other responsibilities:
→ Passport Release (Emergency/Normal)
→ Employee survey EOS,
→ O/S employees Visa Renewal / Change / Transfers,
→ Agency Transfers,
→ Employee Data Base updating / rectification,
→ Exit Interview samples,
→ Consolidating data files with additional data,
→ Policies and guidelines compilations and signoffs,
→ Preparation of job descriptions and ads for new vacancies and job roles available,
• Bachelors in Business Administration - SZABIST University -Dubai MAJORS IN HR
Arena Multimedia Aptech Worldwide) Advance diploma in Multimedia Software's, Adobe- • Photoshop, illustrator, InDesign, Premier, After effects. • Quark Express, Dreamweaver, Flash, MAX & Maya.
• Intermediate - Commerce, SRAMPSH School - Dubai • Matriculation- Science, SRAMPSH School - Dubai Certifications and Diplomas: • MS Office - Word, Outlook, Excel, PowerPoint, Publisher, • (Windows -2000, X, Millennium and 7 Pentium and Mac)
American University OH, Dubai •MS OFFICE WORD , EXCEL , POWERPOINT, PUBLISHER ETC Computer and Technology related skills: • Good computer knowledge, (proficient in Operating systems i.e. Windows -2000, Xp, Millennium and 7- Pentium and Mac) • Proficient in Excel -Formula's, Vlookups, Data Validation, Strategic tools, Reports, Consolidation and Graphs. Etc • Help desk and User issues related knowledge, i.e. ID creation, data security, system fragmentation and clean-up, memory allocation. • Outlook -Generating, User id/ Password - Sorting, Archives, Clean up, Reminders, Tasks & appointment (calendar), Synchronization, Filtration, etc