Operations Manager
Remaj Hotel
Total years of experience :16 years, 0 Months
Given an opportunity to handle, innovate and enhance the overall operations of all departments.
• Established a manual for all departments.
• Conducted training to all staff for standardizations of department operations.
• Revised and innovate the old fashion way of department operations.
• Improved the marketing strategies to attract more potential guests.
• Maintained and approved the day-to-day operations.
• Trains and promotes responsible staff for better operations and motivates the qualified staff for personal approvements.
• Provide additional income to the company. (Suggested and implemented additional guestrooms).
• Improved restaurant menu for the guests.
• Implemented the ideas of the department heads.
• Maintained and improved the overall performance and income of the hotel.
Part of the dynamic pre-opening team and who manage to set-up the interior and exterior aesthetic and F&F for the hotel. Managed to put the hotel as number 1 and best hotel in Taif for the year 2019.
• Conduct customer service training to housekeeping, restaurant and front office department.
• Set-up all furniture and fixture to guestrooms and public area.
• Conduct training regarding proper handling of housekeeping materials, equipment, machines, chemicals, bed making and cleaning sequence for proper application.
• Assisted Owner in establishing and implementing all post-construction and pre-opening set-up, budget and clean up duties.
• Directed and control housekeeping operations and staff of the housekeeping department.
• Coordinates between housekeeping staff to inspect assigned areas to ensure standards are met.
• Managed many priorities and demands and solve problems, support staff, as well as perform the duties of a housekeeper when required.
• Establish and implement operating procedures and standards.
• Inspect assigned areas to ensure standards are met.
• Applied human resource management skills, such as hiring, training, scheduling and evaluating performance.
• Supervised all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies.
• Take care of the budget and budget controlling for the department. Supervises all housekeeping employees, discharges employees when necessary and take disciplinary actions when policies are not followed.
• Evaluates employees to upgrade them when openings arise. Plans the work for the housekeeping department and distributes assignments accordingly.
• Assigns regular duties and special duties for housekeeping staff.
• Schedules employees and assigns extra days off according to occupancy forecast.
• Maintains a time logbook of all employees within the department.
• Checks on the work of these employees occasionally and observes the report made by the supervisors. Approves all supply requisitions, such as those for spreads and bathroom rugs.
• Assist other departments regarding basic training that can help them on their operation due to lacking department heads.
• Assist the owner for additional designs, office, and all necessary items that will improve the hotel operation.
Pre-opening housekeeping team in which I helped to manage through directing, guiding, and organizing the activities and resources of the department.
• Pre-opening of this great project in Tagaytay. A 4* Hotel that will be open in May 2019.
• Prepares costing for operation and pre-operation budget.
• Preparation of all storage rooms, laundry, locker rooms, offices, public areas, and guest rooms.
• Established inventory of all materials, f&f, equipment, and supplies.
• Developed, implemented, and managed all aspects of pre-opening and ongoing set-up of the new 164 guestrooms.
• Responsible of all the Purchasing and preparation of TOR for suppliers and contractors.
• Responsible of Interviewing and training for all the staff.
• Start all the standards and procedure for housekeeping.
• Conducted and ensured that all room attendants, public area attendants and laundry staff are trained in all service attendant operations, including cleaning procedures, hotel amenities, company policies and housekeeping work procedures.
• Conducted orientation and familiarization for all new employees.
Previous experience managing a team of housekeeping employees through motivation, coaching and development. The ability to anticipate customer needs, change goals and direction quickly and multitask working knowledge of rooms management systems. Advanced knowledge of Housekeeping process and procedures. Proven experience supervising housekeeping departments of 50+ employees. Ability to maintain a budget. Proven excellence in customer service. Capable of using independent judgment/solid decision-making skills ability. Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is always maintained. Responsible for staffing, scheduling, training and developing hourly staff.
Handles, monitoring, oversee and maintaining the highest standard of cleanliness and orderliness of Nine (9) projects of Century Properties which are:
Azure Urban Resort Residences (Residential with resort)
Acqua Private Residences (Residential with Hotel, retail and Resort)
Trump tower Manila (Residential)
The Gramercy Residences (Residential Hotel)
The Milano Residences (Residential)
Knightsbridge Residences (Residential)
Centuria Meadical Makati (Outpatient medical-IT facility)
The Residences at Commonwealth (Residential)
Azure North - Pampangga (Residential with resort)
• Established the daily activities of the Housekeeping and Landscaping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces / common area.
• Implementing ISO standard of CPMI to all properties for uniformity.
• Designing and recommending proper plants/flowers for better landscape for each property.
• Conduct un-scheduled audit to each property to assure the standard operation of all property.
• Making a yearly budget for operation expense per property.
• Planning, organizing, and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the housekeeping and Landscaping staff, including the day, event and post-event crews.
• Purchase, re-order and maintain housekeeping and landscaping supplies and inventory.
• Conduct surprise inspections of all rooms, concourses, clubs, seating areas and public areas / common area.
• Orient and train all new housekeeping and landscaping staff members for proper handling of equipment, standard dilution of chemicals and standard application.
• Maintain the housekeeping and landscaping budget, providing billing summaries and expenses for all pre and post events.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
• Ensures the proper maintenance of all equipment, plans for repair and/or replacement of used and damaged equipment.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Demonstrated sound organizational, coordinating, and personal interface skills.
Pre-opening Team
• Successfully handled and deployed a workforce of 120 personnel consisting of various nationalities for a span of 1 year and 9 months in a 295, 000 sq ft. work area.
• Successfully oversaw and implemented training, scheduling, and workload execution of workers in a site
• consisting of 28 Housing Villas, 2 Hotels, 1 Sports Building, 4 Apartment Buildings, 1 Sewage, Chiller, and Generator Building and 1 Academic Building in a 16 Hectare land area.
• Part of the group to manage the successful startup of operations in the site
• Successfully communicated work orders and instructions to various workers of different nationalities
• I implemented a strict adherence to work ethics and attitude for the workers that are in the site.
• Planned and prepared Daily, Weekly, and monthly Work reports for the Project Manager and Work Control Engineer
• Implemented a strict schedule to do rounds of the assigned work areas
• I am also responsible for the Material Assets that is or will be needed in the site related to Housekeeping.
• Developed a training schedule based on worker capability in the proper usage and operation of housekeeping Equipment and materials.
• Developed a strict schedule based on given work orders and successfully accomplished the said work order.
• Successfully coordinated with Site Engineers and foremen assigned to the area regarding housekeeping work
Pre-opening Team
• Trained and managed all employees in my shift in an efficient and well-organized manner.
• Meticulously monitored employee work assignments, coordinated their work schedules, time sheets, and organized periodic safety seminars.
• Evaluated their work performance utilizing an in-house system to efficiently receive and respond to work request and orders.
• Investigated and successfully resolved complaints regarding housekeeping service and equipment and took corrective action.
• Supervised work activities of cleaning personnel to ensure clean, orderly, and attractive rooms.
• Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness
• Conducted orientation training of new employees and in-service training of other employees to explain company policies and housekeeping work procedures.
• Managed Housekeeping operations on a day to day basis.
• Implemented a strict schedule for assigning rooms to workers as well as the preparation of work schedules
• Trained new and existing employees regarding Hotel Standard operating procedures.
• In charge of the public areas and rooms
• Responsible for motivating, appraising and supervision of staff to ensure that all employees receive adequate guidance and resources to perform work according to established objectives.
• Assisted in developing and maintaining housekeeping department operating procedures to ensure effective execution of work.
• Maintained proper and accurate inventory of department equipment, chemicals, supplies and performed other duties as assigned.
• Successfully maintained a low-cost control by ordering the appropriate supplies based on monthly inventories.
• I oversaw preparing maintenance reports and pre-check maintenance work before rooms were rented.
• Ensured and implemented a strict compliance with safety and sanitation standard befitting a 6-star status hotel.
• Responsible for ordering supplies as assigned by the Housekeeping manager
• Reports all work order to engineering or maintenance all problems needing repairs
• Focus on Special emphasis on priority and VIP guests
• Coordinated with housekeeping manager for conducting performance appraisal
• Part of the team to analyze staff performance for developing training plans
• Confirmed with the front desk for special guest request such as flower arrangement
• Coordinated the updating of the system with real time status of room occupancy and their cleaning schedules.
• Part of the team that supervised the cleaning and maintenance of public areas. Duties and responsibilities include but are not limited to.
• Providing the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits.
• Responsible for supervising the staff in eliminating hazards, dusting, vacuuming, polishing, and instruction of additional housecleaning tasks
• Maintained a detailed record for housekeeping which includes updating the room status, inventory of mini-bar and room condition.
• Meticulously monitored all stocks in the housekeeping stores
• Inspected and instructs the staff regarding cleanliness of Hotel Public areas (internal and external)
• Successfully conducted training seminars in the proper crystallization of marble
• Assigned to dust and clean room decorations, appliances, and structural surfaces
• Changing of Linen and craft beds
• Clean Showers, tubs, sinks and toilet items
• Vacuum and brush carpets and floors
• Dust, brush, polish, and vacuum furniture
• Record room condition on room attendant report
• Give information to guests regarding hotel services, facilities, and additional conveniences
• Prepare rooms for guest influx and responding to guest request.
• Maintain storeroom and stocking carts
• Parquet and Vinyl waxing
• Marble Crystallization and carpet shampooing
Major in Hotel Operations