Gabriel Angelo Garado

• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Log, analyze and categorize all reported incidents and service requests received through emails and calls in the Manage Engine Software.
• Responding to questions from all ticket related emails and calls.
• Escalate issues to a higher level of support if needed.
• Process Change Requests by getting the appropriate approvals and signatures, informing all staff and impacted stake holders regarding the activity and informing them once the activity is completed.
• Prepare monthly roster for the team.
• Undertaking any other related duties assigned by Manager.