Projectmanager
Astellas Pharma MENASSA
Total years of experience :28 years, 7 Months
&CustomerOperationsManager
RESPONSIBILITIES ACHIEVEMENTS
Order Processing (Egypt, Libya) as per ethics & compliance
and country regulation guidelines
Cleared confusion and documented ILP (Import License
Permit), coached business partners on internal processes,
proactively informed customers about status of
shipments and increased the speed of the clearance
process.
Letter of Credit documentation Handling from draft
document finalization to payment receipt
Created detailed manual for handling Letter of Credit
orders, documented non-compliant conditions,
negotiated INCOTERMS and delivery dates
Request & complaint handling Responded to all external and internal contacts within 24
/ 48 hours
Arranging on time shipments as per GDP (Good
distribution Practices) regulations
Ensured quality controlled products appear in
unrestricted stock inventory without delays, resolved
reserve stock to avoid “mis-allocation” of available
products, successfully coordinated between freight
forwarders, warehousing and customers, reduced
timeframe for providing customs clearance documents
Creating SAP manuals to maintain consistency and speedy
training for new joiners
29 SAP training manuals generated for standard and non-
standard (order entry, logistics and invoicing) procedures
Corporate set up of entity Brand licensing, Company documentation, Trade
License, Insurance, Hiring & PRO activities
Logistics & Warehousing & Procurement Changed outsourced warehousing to company owned
storage facility, replaced imported raw materials with
locally sourced good quality products
Air & sea import shipments Rationalized Import shipments to maximize the
utilization of storage capacity and to minimize shipping
costs while avoiding emergency air shipments.
Handled food registration process for import from
Hungary.
Training Achieved consistent “happy customer” feedback
following employees’ soft skill and barista training
ACHIEVEMENTS
Cross-functional coordinator between customers,
customer service and sales
Re-organized the sales process targeting a 7% increase in
annual profit
Responsible for handling quotations, tender pricing and
complaints, also for pricing and distribution channel
promotion execution
Implemented revised price structure to accommodate
company costs, margin expectations and market
intelligence on pricing
ACHIEVEMENTS
Direct customer service for - UAE, Kuwait, Oman, Bahrain,
Qatar, Yemen, Jordan - customers in Consumer & Office
Business
Awarded with “Recognition Achievement” by the
