Customer Care Executive, Bright Information Systems
Bright Information Systems
Total des années d'expérience :34 years, 7 Mois
• Attracted potential customer by answering products and service questions.
• Resolved product or service problems by clarifying the customer’s complaints.
• Acted as intermediary between customer, technical support and the programmers.
• Maintained customer records by managing and updating customer files
• Liaised between customer and management to ensure smooth operations delivery.
• Provided direction and guidance to internal teams to achieve performance targets.
• Identified problems in operations process and resolve them in quickly and timely manner.
• Maintained clear and accurate operations documents/procedures for reference purposes.
• Managed and supervised 7 packers on the job site
• Assisted customer’s queries regarding retrievals and re files request.
• Responded to customer queries by telephone or e-mail and send answer to customer.
• Determined problems or issues in queries or complaints handling nature and proposing solutions for enhancements.
• Resolved customer complaints in time.
• Processed and executed all administration works for the guests.
• Handled guests’ airline ticket reservations and arranged booking.
• Coordinated sightseeing and excursion trips in cooperation with travel agent
• Interact with customers; give them the required information in response to queries about accounts, products and services.
• Answer the queries of customers relating to the services or products of the organization and its method of operation.
• Coordinate and arrange between the sales distributors and the customers in delivering the orders on time.
• Provides pricing and delivery information, and pick up orders
• Track & trace delyaed and held shipment.
• Resolves customer requests, questions and complaints frequently
• Serves as liaison between the customer and various departments.
• Processed and generated pickups orders and arrange deliveries to customers.
• Responded to customer inquiries and handled complaints in a professional manner.
• Coordinated with DHL global stations in tracing unlisted shipment in a timely manner.
• Proposed a new system for recognizing “Tender Shipments” to ensure delivery before midday.
Received, registered and allocate the room to the guests.
• Controlled advance booking and reservation.
• Settled guests’ complaints with tack and diplomacy.
Organizational Behavior Recruitment & Selection Management Compensation and Benefits Management Employee Relation Management Talent Management Performance Management Strategic Human Resource Management Interpersonal Skills Principles of Marketing Managerial Finance Leadership Skills Decision Making and Problem Solving Project Management Strategic Management
• Diploma of Hotel Management Administration, Hotels & Travel Training College, London, UK 1986
Hotel Studies