جمال ابوعلي

• Supervised and directed daily team operations, ensuring alignment with corporate service quality
standards and performance goals.
• Led, mentored, and supported team members, managing daily workflows and providing active coaching to
improve customer resolution times.
• Oversaw shift distributions, tracked team performance, and acted as the point of escalation for critical
customer inquiries.

• Managed and monitored the Robust dispatch and delivery system to streamline operations between
delivery representatives and customers.
• Actively identified and resolved system bottlenecks, successfully reducing delivery delays and improving
courier/rider response times.
• Utilized English-language software interfaces to track logistical data and compile operational reports for
upper management.

• Handled customer relations, resolved complex service complaints, and managed critical issues to restore
customer trust and retention.
• Investigated recurring service friction points and collaborated with internal departments to implement long
term solutions.

• Served as the frontline brand representative, processing inbound phone orders and providing professional
consultation regarding customer inquiries.
• Managed high-volume customer orders across multiple digital and online platforms, ensuring zero errors in
the fulfillment pipeline.
• Coordinated seamlessly with kitchen, inventory, and logistics departments to maintain an agile and smooth
workflow.