INFORMATION TECHNOLOGY SUPERVISOR
THBAT FOR INVESTMENT
Total des années d'expérience :7 years, 5 Mois
Managing, leading and supervising the company restaurants branches network and foodics systemproject installation, setup and configuration to ensuring readiness serving customers. Supervising branches daily technological operation to ensure of service stability and continuity. Managing the company cloud servers. Managing the Digital Transformation of ERP(Odoo) project, converting manual processes into system(requirements gathering, analysis) Odoo administrator, assign users permission and train departments on the Odoo modules(Purchases, inventory, project, helpdesk and project).
Lead and manage the IT teamto gaining and reaching the company vision and goals. Build the company Network Infrastructure. ERP(Odoo) project manager & coordinator. Manage and monitor Infra(Servers, Pfsense firewall, LAN and WAN links). .
Coordinate with IT team and manager and resolve technica problems. Maximize network performance by monitoring, troubleshooting network problems and outages. Developing the infrastructure and systems to meet the company's needs.
-Supportand administer firewall environments in line with IT security policy. Installing, configuring and supporting network equipment including routers, switches, DNS and DHCP. Continuous monitoring of WAN links. Communicating with third party technical specialists. Configuring and managing backup & restore procedures. Prepare and maintain required documentation and prepare reports as required. Identifying & reporting on the budgetary implications of IT projects and upgrades. Deploying new hardware, server backups & evaluating new software. Managing Contact Center System "Telefinity Softphone". VMware (ESXi, Vcenter). Supervising IT team and train trainees. T EC HNICAL S UP PORT S P ECI AL I ST
Manage the site network and servers. Troubleshoot, fix and document IT Technical issues. Provides a detailed an IT technical report about the site for more stable and maximize the service performance.
Network troubleshooting monitoring and management. Computer maintenance &printers problems troubleshooting. CISCO devices configuration. Network Documentation. TECHNICAL SUPPORT SPECIALIST Epsilon Enterprise Engineer Nov 2016 - May 2017 Computer Maintenance. Printers problems troubleshooting. Network projects analysis, design and site troubleshooting. CCTV system installation.
Bachelor degree of computer systems and networks
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