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Gana Tawfiq, Customer Service & Social Media Moderator

Gana Tawfiq

Customer Service & Social Media Moderator·Lip Gloss Brand

Egypt

Bachelor's degree, Art History

Work experience

Total years of experience: 1 years, 6 months

Customer Service & Social Media Moderator

August 2025 - Present

Lip Gloss Brand

Damietta, Egypt •Remote

August 2025 - Present

Managed customer messages across social media platforms.
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Assisted customers with product inquiries.
Followed up on orders until successful delivery.
Maintained professional communication with customers.
Helped improve the overall customer experience.
Company industry:
Perfume & Cosmetics
Job role:
Sales

Customer Service & Social Media Moderator

January 2025 - Present

Perfume Brand

Damietta, Egypt •Remote

January 2025 - Present

Responded to customer inquiries through Facebook, Instagram, Messenger, and WhatsApp Business.
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Followed up on customer orders and shipping status.
Resolved customer complaints professionally and efficiently.
Maintained fast response times and high customer satisfaction.
Provided accurate product information and order support.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Damietta University

January 2028

January 2028

Bachelor's degree, Art History

Egypt

GPA (percentage): 74%

GPA (percentage): 74%

خدمة العملاء، الرد على الرسائل، إدارة صفحات فيسبوك وإنستجرام، متابعة الأوردرات، استخدام Messenger وWhatsApp Business، Microsoft Word، Microsoft Excel، مهارات التواصل، حل المشكلات، العمل تحت الضغط. خدمة العملاء، الرد على الرسائل، إدارة صفحات فيسبوك وإنستجرام، متابعة الأوردرات، استخدام Messenger وWhatsApp Business، Microsoft Word، Microsoft Excel، مهارات التواصل، حل المشكلات، العمل تحت الضغط.

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INSTAGRAM
Intermediate
INSTAGRAM
Intermediate
MEDIA MANAGEMENT
Intermediate
MEDIA MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PRODUCT DESIGN
Intermediate
PRODUCT DESIGN
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
WHATSAPP
Intermediate
WHATSAPP
Intermediate

Languages

Arabic

Native Speaker

Hobbies and interests

تجربة جديده دايما / الطبخ

دايما بسعى ان اجرب حاجات جديده تجدد الشغف وتغير المود والطاقه وان اطبخ واجرب وصفات جديده دي حاجة بتفرحني.