IT Supervisor
Airest Restaurant Middle East LLC.
مجموع سنوات الخبرة :17 years, 9 أشهر
Duties and responsibilities:
• Monitoring and maintaining computer system, server, network equipment and all other electronic devices of the company consisting 12 branches in UAE.
• Installation and configure of all software and hardware equipment for the Branch POS and other IT Hardware equipment for the Office use.
• Providing support for all troubleshoot technological issues which includes printers, fax machines, Xerox machines, electrical and network infrastructure, application software, system and replacing parts as required.
• Providing Back up for all critical data onto magnetic mediums and archiving it onto DVD or CD ROMs and maintaining secondary boot drives in case of server failure to minimize down time.
• Providing user training, support, advice in SELZ & SAP.
• Adding / Deleting and maintaining new user login accounts for SAP & SELZ, Domain accounts, e-mail accounts, authentication and security protocols for common drive sharing folders with privileges and file access permission.
• Remain on call at all times to assist any staff members in need of tech support as well as verifying the server is correctly functioning.
• Create IT policies that support the efforts of other departments within the company.
• Provide beneficial technology solutions.
• Oversee the monitoring and maintenance of IT assets across the company
• Continuously working closely with the Head quarter (Italy) IT Team for all open issues tasks until completion.
• Providing support, including procedural documentation and relevant reports i.e. diagrams and written instructions to repair a fault or set up a system.
• Any other duties that may be required by your Manager or the Company, these duties may be required from time to time.
• Acting as IT Manager.
• To ensure maximum availability of computer systems throughout the Company.
• Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security and telecommunications.
• Development and implementation of new systems.
• Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.
• Responsible for the IT Budget per annum.
• To manage the IT department, include staff appraisals, disciplining, pay reviews and career development.
• Responsible for IT hardware, software and maintenance procurement.
• Work and manage suppliers for any Software/ Hardware conflicts.
• Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
• To develop and maintain a disaster recovery plan.
• To develop and control the IT security policy.
• Checking daily backups, all system interfaces, Server hardware and logs.
• Follow up all claims that are being forwarded to IT Dept.
• Develop and adapt any ideas that bring IT services to higher management.
• Recover any gaps that might face IT Dept and come up with plans to advance its operations.
• Assist existing/new properties when it is required.
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing Hotel staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
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• Prepares and maintains documentation software and hardware purchases and leases.
• Performs other duties of a similar nature or level
• Maintains the Opera PMS Server, Micros POS Server, Domain Server, CCTV Server, Accounts Server, Anti Virus Server, SUN Accounting Server, PayTrax Payroll, Interface Server, FBM Server, which is using Microsoft 2003 and 2008 Servers.
• Giving access to all employees of Hotel in Opera PMS, Micros, FBM System, Email Accounts, Domain.
• Technical Support of all problems encountered by Hotel Guests to their laptops or PC’s.
• Performing routine audits of systems and software.
• Performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Answering technical queries.
• Responsibility for security.
• Responsibility for documenting the configuration of the system.
• Troubleshooting any reported problems.
• System performance tuning.
• Insuring that the network infrastructure is up and running.
• Technical support
• Network administrator/analyst/specialist
• Application analyst
• Security administrator
• Programmer
• Maintaining Digital signage.
• Assume responsibilities as a project leader when Project Leader is not around.
• Studies the test plan prepared by the project coordinator to familiarize costumer requirements and focus the testing.
• Develops in conjunction with project lead focusing costumer requirements.
• Ensure overall quality of Lexmark Printer Drivers for inkjet and laser products.
• Troubleshoot computers and assist tester in technical problems.