Senior Executive
Eversendai Engineering L.L.C
Total years of experience :26 years, 6 Months
Spearheaded day-to-day operations and smooth running of 08 Labour Camps (03 in Dubai, 02 in Ajman, 01 in Al Jurf & 02 in Abu Dhabi)
Led 7000 employees of various nationalities in labour accommodations
Provided amenities as per compliances as per Dubai & Ajman Municipalities and making sure there is no penalty
Designed camps and documents to face client audits like, Expo 2020, Multiplex, BAM and so on, and achieved best score
Directed, motivated, assessed Camp Management teams of 72, 07 Camp Bosses, Cleaners, Security staffs, Electricians, AC Technicians, Carpenters, Mason, Welder, Maintenance Driver in various locations
Collaborated with Dubai & Ajman Municipalities, Police, Traffic Police, Fire, Ambulance to conduct trainings and manage unforeseen incidents
Drafted, finalized & implemented Camp Management SOP, Security Plan, Health Policies as per DM Codes, Labour Laws and so on
Framed quarterly management reports (QMR), monthly reports on existing/expected occupancy levels, disciplinary cases, incident reports, Company Assets in labour accommodations & periodical submission to HOD
Ensured cleanliness, hygiene, safety aspects, preventive maintenance of equipment and break down maintenance
Hosted awareness training programs/lectures/seminars on Health, Financial Transactions, Yoga, Hygiene, Housekeeping and Discipline Codes
Organised periodical Fire Evacuation drills in all labour camps
Ensured:
o Maintenance of Critical equipments & repair & renovation of buildings
o Availability of trained Fire Wardens & First Aiders as per Dubai Municipality Norms
o Periodical removal of grease, skip (garbage), cleaning of water tanks, Pest Control activities
o Renewal of AMCs & Agreements related to different service providers, landlords, vendors
o Procurement & issuance of Mattresses, Pillows, Kitchen Cabinets, Racks, Maintenance Spares and so on
Front led property of Security, Housekeeping, Technical Maintenance, CAM Collection Charges, Basic Amenities, Horticulture and Pest Control
Mentored a team of 190 vendor management, complaints resolution ensured service level satisfaction among residents, coordinating with Project Team for completion of leftover issues, controlling entry & exit of residents & tenants, participating in residents meeting
Maintained Swimming Pool, Club House, Library, Movie Hall, Play Courts, Kids Play Area, Multi-Purpose Hall, Open Gym, 24x7 Security Control Rooms, Gym, Indoor Games Rooms and so on
Confirmed site functionality 24x7 in coordination with site team
ATS One Hamlet, Sec-104, Noida
o (Brief note about property: A premium residential property having 1006 flats including villas, Community Hall, Commercial Complex)
ATS Advantage, Ghaziabad
o (Brief note about property: A premium bigger residential property (maintained by ATS Maintenance Services Pvt. Ltd. & RWA/AOA has been established) having 1986 flats, 23 Towers, 25 Acres landscape having Community Halls, Commercial Complexes)
ATS Kocoon, Sector-109, Dwarka Expressway, Gurgaon
o (Brief note about property: A premium residential project having 444 flats, Commercial, Club House, in Dwarka Expressway, Delhi- Gurgaon)
Role:
Extended support services for enhancing functions of a Premium residential site including helpdesk management, housekeeping, security, parking, pest control & horticulture
Coordinated with teams for handing/taking over of flats on interim/final possession, Project, Billing, CRM & Finance
Dealt with RWA President/Secretary, members on operational issues and improvement areas and resolving them within the guidelines of ATS
Engaged in:
o Scheduling preventive maintenance and tracking AMCs of all company assets like DG, Transformers, Motor Pumps, Fire Alarm Systems, STP & Lifts
o Collecting maintenance charges, electricity, water & sewage charges from residents
o Keeping all amenities up to date including Club House, Gym, Swimming Pool, Play Courts, Yoga Room, Library, Golf Carts, Kids Play Zones
Liaised with Civil Authorities like GDA, PVVNL, Local Police, Fire for obtaining NOCs and assisted in Safety, Security & Environmental audits and so on
Purchased electric, plumbing, civil materials, tools, Stationary
Interfaced with Apartment Owners Association RWA for handing over the properties & premises
Led Facility Team of Facility Executives, Electro Mechanical, Fire, Lift Technicians, Gardeners, Pump Room Operators, Club House Executives, Gym Trainer, CRM Executive, Helpdesk Executive, Accounts, Golf Cart Drivers and other contractual manpower like, Pest Control Technician, Prepaid Meter, Housekeeping, Security, Swimming Pool Maintenance & Life Guard Teams
Soft Services
Site: Aricent Technologies, Sector-18, Gurgaon
Managed 12 Lacs Sq. Ft commercial property of an Indian based MNC in multi-site locations in terms of Facilities, Soft Services & Administration
o Assigned to take care of Facility functions, physical & electronic Security in multi-sites;
o Managed company assets, premises, and restricted facilities/areas/labs/ effectively;
o Executed penetration testing (Pen Test), surprise checking, risk assessment, BCP, ISMS, incident reporting & management;
o Established security control room, developed policies on access control, visitors/materials/Laptop movements, waste disposal, luggage checking-storage, desk clearing and mail room functions etc.
o Functioning & health check of equipments like CCTV, access control, HHMD, DFMD, luggage scanners, traffic batons, breath analyzers, traffic barriers, shredding machines, firefighting etc.,
o Coordinated with information security audit team in ISO Certification;
o Imparted on training on emergency procedures, evacuation processes, firefighting drills and other aspects on security etc.
o Managed teams of housekeeping, maintenance, cafeteria, Receptionists, Office boys, Security & Transport;
• Protecting VA/VPs (Vulnerable Area & Vulnerable Point), Security Operations, CASO (Cordon and Search Operations), Mobile/Foot/Domination Patrolling, Laying Ambush, Guarding Border Posts;
• Internal Security Duty (I.S Duty) Operations of PAN India through Central Control Room
• Rehearsing security drills for countering Suicide Bomb Attacks & Unforeseen Emergency Situations
• Traffic Control, Mob Dispersal and VIP protection etc.,
• Checking Classified Documents, Surveillance Equipments, Restricted Stores, Identity Cards and Employees Records
• Assisting in Medical Camps, Border Area Development Programs (BADP), Quick Response Team (QRT), Arms & Ammunitions and Special Surveillance Instruments Inspections (AIA & ATI inspections)
• Participated in raising Disaster Management Battalions in India by finding suitable candidates, drafting and finalizing training programmes (like, heli-slithering, deep diving, collapsed structure search & rescue training, flood rescue training, mock exercises etc)
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