Ganesh Parmar

• Handled customer queries and case management through multiple communication
channels.
• Resolved customer concerns while maintaining SLA and quality standards.
• Maintained accurate customer records and updated information in internal systems.
• Coordinated with internal teams to ensure timely issue resolution.
• Delivered excellent customer experience in a fast-paced environment.
• Managed escalations and ensured compliance with company policies and procedures.

• Managed customer queries via phone, email, and chat channels.
• Resolved customer issues related to services, accounts, and requests in a timely
manner.
• Handled escalations professionally and ensured customer satisfaction.
• Maintained customer records and updated information in CRM systems.
• Worked closely with internal teams to provide effective solutions.
• Assisted customers throughout the service lifecycle while maintaining service standards.

• Managed Nodal and Appellate customer complaints and escalations.
• Resolved complex billing, service, and account-related issues.
• Coordinated with multiple departments to ensure timely resolutions.
• Maintained customer satisfaction through professional communication.
• Handled regulatory and high-priority customer cases.
• Ensured compliance with telecom service standards and company policies.