DL1
PCS technologies
Total years of experience :2 years, 8 Months
PROFESIONAL EXPERIENCE
Tata motors are a multinational corporation based in India, South Africa with offices across the Globe.
Duties and Responsibilities:
Providing the in-house CRM solution.
Providing with all kind of hardware and software solution available.
Providing Home support for V.I.P Users.
Maintaining SLA while resolving issues and updating same in Remedy portal.
Configuration and trouble shooting of, IPad, IPhone, Tab and smart phones with mailing client.
Hands on with Microsoft office & troubleshooting.
Working on ticketing application.
Coordinating with remote location helpdesk in all kind of issues relates to AD administration and facilitation.
Password reset and password unlock of users.
Meticulous coordination with the system vendors like DELL, Lenovo, Sony and HP regarding the warranty status up gradations & call logs for laptops.
Taking care of L1 support for Voice, Network and Servers.
Installation, configuration & troubleshooting of Windows XP & Win 7.
Supporting Users for everyday and every time Computer related problems.
Created and implemented recommendations to improve scalability and performance.
Supervising the resolution of queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support.
Anticipation of failures, detection of failures, diagnosing and resolving of failures, the recovery from failures, the restoration of the data and IT Service, the levels of preventive maintenance applied to prevent failures occurring.
Agreeing Incident priority levels and escalation paths, with Customers, and Internal and External providers (in conjunction with Service Desk and Problem Management).
Technical support provided to 2200 Users at SCT including 500 VIP users & Remote Support to 13 Branches with capacity of 950 Users and 6 Data Centers.