Lubana Safi, Operations Officer

Lubana Safi

Operations Officer

Al Ibdaa Bank

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, French literature
Experience
5 years, 9 Months

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Work Experience

Total years of experience :5 years, 9 Months

Operations Officer at Al Ibdaa Bank
  • Syria - Damascus
  • July 2018 to September 2019

Coordination between the bank branches and the operations department, studying loan requests and sending them to the risk department, following up on delayed payments, verifying the work of the branches to achieve the monthly goal and following up on the daily work (withdrawal, deposit, disbursement of the loan), preparing the monthly report on banking operations, dealing with settlement of accounts and coordinating departments, processing mail Internal / external, keeping the Operations Manager informed of all matters related to process deviations and risks involved, in addition to administrative work and archiving.

Freelancer
  • January 2014 to May 2019
Customer Service Representative at Syriatel Mobile Telecom
  • Syria
  • November 2016 to November 2017

Receiving customers and making them feel satisfied, answering product and service questions,
proposing information about other products and services, working with a

Teacher at Jankamera School
  • February 2014 to June 2016

Preparing lesson plans and educating students at all levels. Assign homework, assessment tests,
document progress, and ensure that information is fully accessible to all students

Education

Bachelor's degree, French literature
  • at Al-Baath University
  • June 2015

French literature

Specialties & Skills

Adaptability
Teamwork
Computer Skills
Customer Care
computer skills
BANKING
CUSTOMER SERVICE
MICROSOFT MAIL
OPERATIONS MANAGEMENT
PROGRESS
RECEIVING
COMMUNICATION SKILLS
HUMAN RESOURCES

Languages

Arabic
Native Speaker
English
Intermediate
French
Expert

Training and Certifications

Selling Skills (Training)
Training Institute:
Syriatel Telecom
Date Attended:
September 2017
Duration:
8 hours
Feasibility studies (Training)
Training Institute:
Ousos Institute
Date Attended:
July 2019
Duration:
25 hours
Human resource management (Training)
Training Institute:
Europe International University
Date Attended:
December 2018
Duration:
45 hours
combating money laundering and combating terrorist financing course (Training)
Training Institute:
banking training and qualification center
Date Attended:
August 2019
Duration:
25 hours

Hobbies

  • Reading