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Lubana Safi, Operations Officer

Lubana Safi

Operations Officer·Al Ibdaa Bank

United Arab Emirates

Bachelor's degree, French literature

Work experience

Total years of experience: 5 years, 9 months

Operations Officer

July 2018 - September 2019

Al Ibdaa Bank

Damascus, Syria

July 2018 - September 2019

Coordination between the bank branches and the operations department, studying loan requests and sending them to the risk department, following up on delayed payments, verifying the work of the branches to achieve the monthly goal and following up on the daily work (withdrawal, deposit, disbursement of the loan), preparing the monthly report on banking operations, dealing with settlement of accounts and coordinating departments, processing mail Internal / external, keeping the Operations Manager informed of all matters related to process deviations and risks involved, in addition to administrative work and archiving.

Company industry:
Banking
Job role:
Administration

Freelancer

January 2014 - May 2019

January 2014 - May 2019

Job role:
Design, Creative, and Arts

Customer Service Representative

November 2016 - November 2017

Syriatel Mobile Telecom

Syria

November 2016 - November 2017

Receiving customers and making them feel satisfied, answering product and service questions,
proposing information about other products and services, working with a

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Teacher

February 2014 - June 2016

Jankamera School

February 2014 - June 2016

Preparing lesson plans and educating students at all levels. Assign homework, assessment tests,
document progress, and ensure that information is fully accessible to all students

Job role:
Teaching and Academics

Education

Al-Baath University

June 2015

June 2015

Bachelor's degree, French literature

Syria

GPA (percentage): 60.25%

GPA (percentage): 60.25%

French literature

Skills

Adaptability
Expert
Adaptability
Expert
Teamwork
Expert
Teamwork
Expert
Computer Skills
Expert
Computer Skills
Expert
Customer Care
Expert
Customer Care
Expert
Sales
Expert
Sales
Expert
computer skills
Expert
computer skills
Expert
BANKING
Intermediate
BANKING
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROGRESS
Expert
PROGRESS
Expert
RECEIVING
Expert
RECEIVING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
HUMAN RESOURCES
Beginner
HUMAN RESOURCES
Beginner

Languages

Arabic
Native Speaker
English
Intermediate
French
Expert

Training and Certifications

Training
Selling Skills
Syriatel Telecom
Sep 2017
Feasibility studies
Ousos Institute
Jul 2019
Human resource management
Europe International University
Dec 2018
combating money laundering and combating terrorist financing course
banking training and qualification center
Aug 2019

Hobbies

  • Reading