Gareth Mascarenhas

• Building and growing relationships with large enterprises in order to increase revenue and ensure customer delight.
• Consultative selling of Viva services portfolio including Mobility, Connectivity, Data centre and cloud services, Cyber security & ICT projects.
• Constructing and executing account management plans.
Achievements
• Highest achiever in the team for FY 2017.
• 100% Revenue for FY 2018

• Increasing revenue by selling Neutel services which includes Connectivity, ELV and Data center services.
• Making presentations, proposal building and negotiations and creating support processes to fulfill customer expectations.
• Developing marketing plans for different business sectors in order to penetrate the market.

2Connect W.L.L. Bahrain (July 2010 - Present)
Senior Account Manager, Enterprise Business

Responsibilities
• Developing new business and augmenting revenue in different assigned verticals and identifying potential areas of synergy.
• Building value-added customer relationships leading to increased revenues.
• Relationship Management of existing VIP customers. Growing the revenue of the assigned accounts by exploring the client's needs.
• Helped in improving operational systems, processes and policies.
• Evaluating customer research, market conditions, etc required for developing marketing strategies to meet company objectives
• Assisted in identifying and developing CRM plans.
• Proactively identifying Accounts whose revenue may be shrinking and ensuring they are retained as customers.
• Executing pre sales responsibilities including constructing and implementing profitable long-term account plans.
• Creating and updating collateral, presentations, brochures, product sheets.
• Making presentations, proposal building, negotiations, contract discussion & finalization with senior management and creating support processes to fulfill customer expectations.
• Developing marketing plans for sectors in order to penetrate the market.

Accomplishments and Achievements
• Consistently achieved set KPI's.
• Penetrated a mature market in a short period of time.
• Increased revenues by USD 500, 000.

Tata Communications Limited, Mumbai (April 2007 - April 2010)
Account Manager, Enterprise Business Unit (2008-2010)
Management Trainee (2007-2008)

Responsibilities
• Business Development activities in the assigned accounts to boost revenue.
• Relationship Management for Key Accounts.
• Enhancing the revenue base of the assigned accounts with separate goals for Order booking and Revenue realization.
• Delivering presentations to top level management, proposal building, negotiations, contract discussion & finalization.
• Executing complex projects like National MPLS, Metro-Ethernet.
• Engaging with clients with the next generation services, Telepresence, SIP Trunking, Managed security, Hosted Contact centres Messaging and CRM solution.
• Working with the Projects, Support and Commercial team to ensure delivery timelines, service levels and timely collection of payments increasing revenue realization.
• Responsible for customer satisfaction across managed and global accounts.
• Retention - tracking and avoiding churning of links to competition by continuously assessing of customer pain areas in terms of solution and cost and bringing down the gap to manageable level.

Accomplishments and Achievements
• Maintained a portfolio of USD 8 million and consistently achieved over 100% of assigned targets including new business of USD 1 million
• Established a Database of all existing business which increased Customer delight and business growth and retention.

Account Manager, Enterprise Business Unit (2008-2010)

Management Trainee