HR Talent and Development Manager
Yusuf Bin Ahmed Kanoo
مجموع سنوات الخبرة :9 years, 4 أشهر
Yusuf Bin Ahmed Kanoo (Middle East) GROUP HR Business Partner (01/10/2013 - 01/10/2014)
12 Month Contractual role developing a westernised HR structure for a renowned Family owned Business. The overall objective of this position is to develop a fully functional HR department and install country specific nationals as HR Managers per region.
• Working in a newly devised HR team providing strategic advice to a very diverse and challenging business across the Middle East whilst also playing a key role in the development of a forward thinking, aligned HR Strategy.
• Representing the HR team in senior management meetings and establishing HR as a value add function as opposed to perceptions of an administrative tool.
• Creating and delivering a grass roots performance management system across the business and implementing this into the long-term business strategy including framework for succession planning and identification of high potential staff.
• Working with senior management in the development, definition and roll out of the company vision, mission and values to the wider business community.
• Advising senior management on Learning and Development practices such as coaching, mentoring, training plans, to encourage individual performance improvement in order to add value to organisational efficiency
• Providing coaching and training to all managers on effective absence management whilst also devising and implementing a new absence management procedure
• Centralising the recruitment process to ensure a consistent approach to recruitment inclusive of new vacancy requests, candidate attraction and selection
• Creating and developing a graduate recruitment programme and initiating business specific university open days across Saudi Arabia.
• Managing a team of 6 HR professionals from diverse backgrounds across UAE, KSA, Bahrain and Oman.
Siemens HR Advisor (03/09/2012 - 30/09/2013) Left due to opportunity to work in Middle East
• Working as both remote and face-to-face advisor in a very multi-disciplinary environment to an extensive account portfolio with sites across the UK during a time of significant change.
• Providing support and advice for a very diverse range of staff and skill sets from new managers to established professionals.
• Proactively seeking to improve and up skill management in key areas such as effective absence management and performance management skills in line with business needs and requirements.
• Supporting line management with interpreting and implementing policies and procedures on a consistent and fair basis in line with best practice standard
• Acting as an account manager for each area, providing customer relations to key stakeholders and management of account expectations for HR function in line with business requirements, ensuring the HR strategy is provided to focus on business need and progression.
• Supporting senior management with project work including restructure (end to end support), salary benchmarking and complex areas of employee relations.
• Managing the training and development of a Trainee HR advisor and HR Administrative assistant whilst also mentoring various HR Advisors in both Newcastle and Heathrow based sites.
• Increasing customer satisfaction levels within a 3-month period for a previous 68% outcome to a record 92% outcome of satisfaction in relation to the HR service provided inclusive of quality of advice, ability to adapt to changing needs of the business and ability to bring cases to an effective and efficient resolution.
British Telecom HR Advisor (04/08/2010 - 31/08/2012) Left due to redundancy/Voluntary leaver package
• To provide a value add service during a period of extensive transition with the reintegration of the HR function from a previous outsourcing provider utilising both negotiation and influence to ensure BT policy and procedure is adhered to whilst empowering managers to utilise their own discretion to maximise performance.
• Designated point of contact for management within BT, providing advice and support on effective attendance management, performance management, discipline and grievance including complex and multi cases.
• To support, advise and coach line managers in HR 'best practice' and effective people management and provide manager awareness sessions throughout BT on key HR processes - ensuring a value add service is delivered and all development areas are addressed.
• To establish and maintain excellent working relations with managers and business partners to ensure 'best practice' standards are adopted in line with procedures ensuring fair and consistent practice throughout.
• To effectively and proactively manage a large, varied and often complex case load to successful conclusion, ensuring a professional, consistent and effective HR service at all times.
• MCC (Managing Changing Capabilities) Lead for BT openreach case management - providing support and guidance to both the management and HR community on effective absence management and return to work adjustments as well as updating, interpreting and communicating key process changes to management across the board.
• Mental Health lead for BT Openreach - working proactively with the wider management and HR community to share best practice in reducing mental health related absence and better equipping line managers in their ability to manage this on a day-to-day basis. Devising and conducting various training session for line management and working closely with the line of business leads to develop a more stringent yet supporting approach to managing absence relating to mental health illness.
Home Group Limited HR & Recruitment Officer (15/02/10 to 03/08/2010) Fixed Term Contract
• Lead and participate on interview panels to ensure best practice and legislation are complied with and influence and negotiate with line managers in the selection of candidates.
• Provided job training, coaching and development to new team members as well as mentoring other members of the team on 'best practice' and 'best fit' approaches to recruitment and personnel management.
• Allocate, check and oversee work produced by the HR Administrators and HR Assistants to ensure that all documentation and works produced is accurate and timely and in line with SLAs.
• Seconded to HR Officer Role as required, supporting staff and managers across the business. With a range of employee relations issues. Whilst supporting the HR team with caseload management
• As evidence of my CPP, I also successfully applied for the role of Diversity Ambassador for Home Group which involved promoting diversity and raising awareness of equality diversity in the workplace through focus groups, internal communications and training sessions.
Newcastle Building Society Assistant HR Officer (01/10/04 - 31/07/09) Left due to redundancy
• Provide support in relation to the HR caseload and all ER issues during some very challenging times inclusive of; investigations, disciplinary, grievance and appeals, absence management, home visits, performance management and review of probationary contracts,
• Support the HR team in providing guidance to staff on HR policy and people management practices during a very challenging period.
• To assist in devising, implementing and promoting appropriate HR policies and tools, to support the Society's HR Strategy
• To ensure the Society complies with employment and other relevant legislation whilst maintaining and up-to-date and accurate knowledge of current employment law.
• Worked as part of a change management team to effectively review the job design for key roles in order to maximise efficiency, job satisfaction and motivation in order to increase overall performance.
• Project Management -conducted and carried out a review of the exit interview procedure in order to improve internal performance, employee motivation and job satisfaction. Fed back recommendations to executive team - all recommendations were put in place
Work related qualifications
Ma in Human Resources Management and Development (part qualified)
CIPD Certificate in Personnel Practice
Diploma in Human Resource Management
BA (Honours) Degree in English Studies 2:1 A Levels x 3 Grades A - C A/S Levels x 2 Grades A - C GSCE x 9 Grades C References are available on request.
