Sales Development Manager\ Relationship Manager
Commercial Bank of Dubai
Total years of experience :18 years, 9 Months
• Reporting to Head Of Direct Sales.
• To achieve/exceed the Agreed Targets for the territory by Managing &Assisting the sales team.
• Establish methods for increasing Business within the area.
• Build & Maintain effective Business relationship with customers.
• Managing staff performance & regularly share staff development plan with Head of sales .
• Ensure that all team is aware of Sales products & service policy & general awareness of Bank`s other polices, to Educate & Control staff with policy guidelines & Code of Conduct.
• To provide MIS related all Sales Functions updated to Head of Sales.
• To monitor & ensure that the monthly sales target met/exceeded with the minimum Error Rate.
• To provide feedback & suggestions on how to improve the market share.
• To submit annual appraisals for staff at year end to recommend promotions.
• To recommend cases proposed from the team & which are considered good credit risk as per bank policy.
• Ensure smooth process for all the process to maintain the business flow
Job scope and contents
-Reporting to Branch manager.
-Responsible for marketing & selling the bank's lending products (personal loans, smart loans & credit cards.
-Lead, handle & motivate the sales team of the branch in order to meet the bank financial targets.
-Responsible for handling all sales team cases concerning approvals.
-preparing the periodic reports concerning the sales area.
-Full knowledge of the customer service functions. follow up all bank procedure and process with fully adherence to bcp steps rules and regulations.
-Cross selling all products & generate valid leads to be converted to closed deals by sales force.
-Develop marketing plan & implement it as per agreed objectives in order to maximize profitability & achieve business growth.
- Follow up with other support departments for problem solving & liaising with relationship managers for decision-making.
-Responsible for Marketing & Selling the bank's products(SME loans(goods murabaha, Conversion Murabaha &Share Murabaha.
-Lead, handle & motivate the Junior sales team of the branch in order to meet the Bank financial targets.
-Responsible for handling all Sales Team cases concerning approvals.
-Preparing the periodic reports concerning the sales area.
-Full knowledge of the customer service functions. Follow up all bank procedure and process with fully adherence to BCP steps rules and
Regulations.
-Cross selling all products & generate valid leads to be converted to closed deals by sales force.
-Develop marketing plan & implement it as per agreed objectives in order to maximize profitability & achieve business growth.
- Follow up with other support departments for problem solving & liaising with Relationship Managers for decision-making.
-Reporting to Branch Manager .
-Full knowledge of RAKBANK products & services.
-Interact with customers to understand their banking needs & providing superior customer service and increase customers loyalty.
-Replying the customers' inquiries and give solution on the spot.
-Cross selling all products & generate valid leads to be converted to closed deals by sales force.
-Convert sales opportunities in order to meet the bank financial targets.
-Capture and report customers feedback towards continual product development.
-Follow up all bank procedure and process with fully adherence to BCP steps rules and Regulations.
-Preparing the periodic reports concerning the customer service area .
-Full knowledge of the customer service and sales functions
-Reporting to Sales Manager.
-Responsible for Marketing & Selling the bank's products.
-Replying the customers' inquiries and helping them to take the right decision.
-Responsible for sell all types of personal loans for( salaried and self employed).
-Responsible for handling all customers complaints and needs.
-Preparing the periodic reports(daily, weekly and monthly) concerning the customer service area.
-Full knowledge of the customer service functions
-Reporting to Branch Manager.
-Responsible for opening all types of accounts ( Saving & Current )
-Responsible for Marketing & Selling the bank's products.
-Replying the customers' inquiries and helping them to take the right decision.
-Responsible for Issuing all types of credit cards (VISA, Master, Diners Club…etc).
-Effecting the branch foreign exchange deals.
-Effecting time deposits and certificate of deposits transactions.
-Responsible for internal and outgoing money transfers.
-Responsible for handling all transactions concerning cheques & bills collection.
-Preparing the periodic reports concerning the customer service area.
-Full knowledge of the customer service functions
Scientific Degree :- 2005 Bsc. In Commerce (accounting & business marketing) Major : Accounting Minor : Economics & Business Administration General Merit: Good