Gaurav BISHT

• Assist the FOM with the management offront office operations.
• Manage staffwithin the hotels organizational structure, human
resources, and hotel policies.
• Supervise the work ofthe receptionist/cashier, and assist other
members ofthe front office staffwhen required.
• Ensure compliance with business operations and hospitality laws.
• Work with reservations and assist with guest-written queries.
• Manage the delivery of high-quality service to guests.
• Daily, the pizzeria checks postings and closes the nightly audit.
To interact with clients in order to obtain firsthand experience reports
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on service, as well as culinary standards.
• Efficiently handling the delivery ofguest pool towels and towel loss
control.
• Individual room and group blocking.
• Daily occupancy, forecast, and meal plan data sharing on the HODs
WhatsApp group.
• Preparation ofthe GM weekly report to be submitted every Monday.
• To perform any other duties as may be assigned by the management.
• Handel tour operations site visit.
• Handling the tour operators or guests written complaint and
maintaining the guest complaint and action logbook for complaint
reference.
• To ensure all extra collection charges for late checkout, room upgrade,
and lost key collection fee must be logged in Misc
• Form signed

• Responsible for handling and overseeing the Front Office and
Reservation Department.
• Training, cross-training, and retraining all front office and reservation
department personnel.
• Scheduling shifts for both the Front Desk and Reservation Department.
• Preparing and monitoring the departments budget.
Evaluating the job performance of each front office and reservation
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department employee.
• Maximizing room revenue and occupancy by reviewing the status daily.
Analyzing rate variance, monitoring the credit report, and maintaining
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Food

close observation ofthe daily house count.

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Handling complaints, settling disputes, resolving grievances, and
conflicts, or otherwise negotiating with others.
• Maintaining guest services and front desk goals.
• Supervising same-day selling procedures to maximize room revenue and
control property occupancy.
• Actively indulged in the hiring ofstaff.

• Experience in handling a number of OTAs, like Booking.com, Expedia,
Agoda, Travelguru, and Ostrovok.
• Solving customer grievances via email and phone calls.
• Explain the guarantee, special rate, and cancellation policy to callers.
• Accommodate and document special requests.
• Input and access data in the reservation system.
• Also, I successfully handled Marriott Rewards as a lead, enrolling guests
in Marriott Loyalty Programs and assigning points for the same.