gaurav شاه, Deputy Manager

gaurav شاه

Deputy Manager

Kotak Mahindra Bank Ltd

البلد
الهند - أحمد اباد
التعليم
بكالوريوس, Bachelor of Commerce
الخبرات
8 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 7 أشهر

Deputy Manager في Kotak Mahindra Bank Ltd
  • الهند - أحمد اباد
  • نوفمبر 2012 إلى فبراير 2014

Client Relations (Retail Liabilities), Ahmedabad


• Providing all Banking related services to more than 550+ retail clients (RV : 60 mn)
• Ensuring high customer satisfaction level by providing all banking operations assistance to client.
• New Client Acquisition with high value along with different cross sells of products.
• Activities for different asset disbursement products till disbursement of the loan.
• Increasing exposure of Net Banking users by educating client’s benefits for Net Banking.
• Cross-sell of investment products like Mutual Funds, Insurance, DeMat etc.

Deputy Manager – NR Business (Imperia Clients) في HDFC Bank Ltd
  • الهند - أحمد اباد
  • نوفمبر 2011 إلى يوليو 2012

Providing all Banking related services to NRI Customers having RV INR 2.5 million and above.

Enhance Book RV by Acquiring new customers

Cross-sell of investment products like Mutual Funds, Insurance, DeMat etc.

Handling cluster of 11 Bank branches (for NR)

Revenue Generation of INR 5Lacs per month for the Bank.

Offer need based investment solutions & there by adding to the client portfolio.

Deputy Manager في Kotak Life Insurance
  • الهند - أحمد اباد
  • يونيو 2008 إلى أكتوبر 2011

Deputy Manager - Alternate Sales (Bancassurance), Ahmedabad
Key Performance :

Generating & Promoting Life Insurance business from Kotak Mahindra Bank (Channel Partner)
Offering/Selling need based insurance plans like ULIP / Endowment / Term Insurance
Influence the Channel Partner’s Sales Team, including Bank Relationship Managers, Branch Managers
& Area Managers to add Insurance to client’s portfolio.
Helping assigned branches to achieve their revenue targets & thereby achieve own sales budget.
Provide training support, drive strategies given by the upper management.
Focusing on high value client relationship and generating clean and hassle free Sales
Provide updates on competition to the sales teams.

Financial Planning Consultant في AVIVA LIFE INSURANCE
  • الهند - أحمد اباد
  • مارس 2007 إلى يونيو 2008

Financial Planning Consultant - Bancassurance, Ahmedabad

Taking care of Insurance Tie-up with Centurion Bank of Punjab for its Ahmedabad Branch.
Generate Prospects Leads thru Bank clients; convert them into the sales deal.
Influence the channel partners to achieve their TPP target
Maintaining & add value to relationship with Channel Partner
Concluding all the formalities from Prospect Identification to Closing the sales deal
Provide sales MIS to the channel partners

Team Coach for Call Center في Magus Customer Dialogue Ltd. (Hutchison Essar Associate)
  • الهند
  • مايو 2005 إلى مارس 2007

Joined as Customer Care Executive, later promoted as Team Coach

Handling Escalated calls from Agents/Dealers

Helping Team Leader to maintain the Service Level of the floor;

Support team activity

Conducted Training Programs to Increase Product Knowledge & Quality skills of Team Members

Ensuring the achievements of Team Quality scores.

Maintaining various Teams Reports/MIS

الخلفية التعليمية

بكالوريوس, Bachelor of Commerce
  • في Saurashtra University, Gujarat
  • مارس 2003

Specialties & Skills

Team Management
Business Development
Client Relationship Building
Public Speaking
MS OFFICE

اللغات

الانجليزية
متوسط
الغوجاراتية
متوسط
الهندية
متوسط